CITYHOUSE

The location was convenient. Also, the rooms were very spacious.

The self-check-in is ONLY available between 15:00-19:00 - you can get 1 extra hour in case of any delays. It was nice that we were allowed to enter at 20:10 (because of a train delay) but we were told that after that time there is NO way to get in. Also, you can hear noises outside the room (such as the bathroom or other guests entering) very well.

The room was clean and comfortable, the check-in via the link worked well. The location was good, 20 minute walk to downtown. Parking worked well in one of the streets around.

Free parking with walking distance to the city. Elevator available. Spacious room.

Poor customer service. They sent me the passport request three times, and when I finally submitted it, they didn’t acknowledge receipt or respond to my questions. They were not accommodating at all (e.g. delayed check-in instructions, no assistance with bag storage or late check-out, even though the house was empty). If you don’t have internet, you cannot self check-in. The private bathroom wasn’t clean and was full of mould. The blinds in the bedroom were impossible to lift.

Good location, 10 minutes walking from Praro della Valle. The room was big and clean and with comfortable beds. The check-in process was quite smooth.

Just a little improvement needed in the bathroom (there's some mold on the walls), but apart from this, everything was good