Wuxi Marriott Hotel Lihu Lake

Great location, great amenities, great rooms and great breakfast. All lead to a great stay.

NA

The atmosphere is very good and people have great attitude..

That sometimes worker couldn't understand English language and I feel acquard

Facility

Far and food options.

The breakfast was ok comparing what I had from other similar hotels. Location is ok. The view was good because I booked lake view room.

There is no hot tub, so spa. Only single vanity. Food can be improved. I booked with executive room. When I checked in (the room was not ready by then), I was told to put in 9th floor executive room. However, when I picked my key. I realized it was on the 9th floor. I asked the reason and the front desk didn't provide a reason. Sigh!

Hi, I was a guest at your hotel from 28-30 March 2024. The service from check-in to departure was very warm and professional. In particular, I would like to compliment your staff, Mr Roger 余田生 for his excellent service (28 March) at Marriott Kitchen where I was having dinner. Roger has great initiative, is very attentive and is very responsible. He was able to make very good recommendations on food options and anticipate his guests’ needs. His product knowledge was also top-notch. He checked on his guests frequently to ensure they are very well taken care of without intruding into their privacy. I felt I was treated like family. Besides Roger, I would also like to compliment the Marriott check-in and concierge team for their professionalism and extraordinary service. I appreciate that they went the extra mile to make sure I get to my destinations. The staff who handled my check-in also took the initiative to break and exchanged my RMB100 note for smaller change when he heard I will be taking a taxi and will be paying the driver in cash. On my day of departure, a lady manager (forgot to get her name) ensured I could get to the airport on time. I wish the team all the best. They are doing excellent work. Best regards, Clara Singapore

Very nice hotel, cleanliness needs to be improved Amazing rooms, with bath tub, shower, WiFi…. Not much to do around there, they have 3 places to eat, including a bar. Make sure to download the Google translate app because English is not frequently spoken. The rooms, need to be slightly cleaner. I wiped the bathroom floor with a towel… it was all black. The showers need to be cleaned too! The breakfast there is really good.

The service and most of all the location

The hotel needs a major renovation. The room furnitures are old and worn out. The bfast buffet is mostly if not all Chinese, extremely limited western options, except for pastries and coffee.