Pug Seal Polanco Anatole France

Grand decor. Vintage modern. Amazing staff.

Me gustó sentirme como en casa, con obras de arte y café y te siempre disponible como en casa y la amabilidad del personal!

No tengo nada

After lots of research on TripAdvisor, I decided to stay at Pug Seal Anatole France for my most recent trip. I had stayed at other hotels in the city, one being a large chain (which was lovely) and another being a beautiful hotel in Polanco (but full on my travel dates this time). I wanted something different. I had heard of the Pug Seal brand and wanted to try one of the Polanco hotels, and I decided on Anatole France, because I loved the maximalist interior blended with the colonial exterior. Before we went, I contacted the hotel via email regarding transportation to/from the airport. José responded immediately and made the arrangements. We were greeted at the airport by a driver, and he made our departure from the airport and drive to the hotel super easy. Upon arrival, we were greeted by Erika, who was friendly and professional. We were delighted to find the decor of the hotel exactly as we expected: colorful and fun! No bland tan and beige decor here! The paintings, wallpaper, and rugs all reflect the maximalist style, and we loved it! After a day or two, we decided to call the hotel "la casa de me tía," because we felt like we were enjoying a stay with a family member. All the staff (José, Erika, Tonio, Juan, both Albertos, and everyone else) were very friendly and helpful at all times. Our room felt like we were in the home of family, as well. A big deal for me: the air conditioner worked great! The bed was comfortable, and I loved the bathroom and bath products. The shampoo smelled so good that I hated to was the scent from my hair after I returned home. The shower was outstanding...great water pressure, and even had a handheld want in addition to the rain shower head. The wood floor in the shower was a perfect touch and kept water from every accumulating. We especially enjoyed spending time at the bar with Tonio, who had a great, welcoming personality. The location was great...an easy walk to anywhere in Polanco. Of course, we had to take a car to other areas of town, but we expected that. We found the hotel to be clean with excellent service. We did not hear a lot of extraneous noise. I thought the hotel was an excellent value. The only thing that could be improved is the wi-fi. It is not a big complaint for me, because I could sit in the common areas and get good service, but it didn't work well in our room (#19). However, it will not stop us from coming back. We look forward to returning and visiting with our newfound friends there! A beautiful and fun experience in the heart of Polanco.

el diseño e interiorismo del hotel

el ruido en mal plan muy molesto

Beatifull, nice

Room very noise

Su hospitalidad increíble el personal súper atento, el lugar muy acogedor

Que no tuvieran servicio de restaurante en domingo

My second sign staying in this beautiful boutique hotel, and it was even better than the first. The space itself is lovely, but of course what makes the experience is the people and I truly felt like I was being hosted in their own home. Many thanks and cannot wait to return.

- artistic interior design - staff - location within Mexico City - breakfast

- noise (proximity to street; not well isolated)