Edgbaston House

Rooms are great

Nothing

Very little

I hated the fact that there was nobody on a reception, nobody who could help with a problem, it made the experience feel very impersonal and isolating. The room had glass french windows as the door and did not feel secure, it was odd. I had a man knock on the door/window at 21.30 at night wanting to retrieve his mobile charger from the previous night... There was no concierge or receptionist to contact to help The tv was not a normal BBC,ITV channels and I couldn't find out how to work it, when I tried to call the call centre for help he said I've no idea I'm miles away Shower had half the water jets not working Big fans in the ceiling were noisy Did not feel like a hotel room and the man who knocked on my window had a parting shot of ....'this is a very odd room I was in it last night....' this unsettled me so I placed the ironing board and iron against the window All my friends who I have mentioned this experience to agree this was not good

Good room as always at Edgbaston House, very clean and attractive. Didn't see any staff in our visit, just code in and that's it!

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