Staybridge Suites - Johnson City by IHG

We were in town from California for the Nascar Bristol race. This was a great place to stay, clean, great rooms and helpful and friendly staff. Not a far drive to the track.

I was moving from Johnson City to Australia and needed accommodation for a few days after selling my house before leaving. I had stayed in other Staybridge Suites while on vacation and found them all to be exceptionally nice. This one was an immense disappointment. The hotel itself was clean and the room was nice, but the hotel staff was not professional at all, and actually a little on the scary side. Upon arriving to check in, the front desk girl was wearing a hoodie and had two bar stools from the dining area pulled up directly in front of the check in counter with 2 children. She shooed them off and checked us in. The first night we were there, our room was almost directly over the front entrance and I was awaked around midnight by loud voices and a car revving it's engine. I looked out the window to see what was happening, thinking I would call down to the front desk and ask them to intervene, but instead it was the desk clerk in the hoodie outside with a group of people she obviously knew, so I realized that wasn't going to happen. A day or so later, I walked outside to get in my rental car and she was parked in the unloading spot for the hotel, sitting in her car with 3 other people and the scent of pot was wafting out of the rolled up windows. When I went to use the laundry area, the door was propped open and a guy was inside doing his laundry, telling me his wife worked there and he came there to do the families laundry since it was free. So much for paying customers having access as he was using every washer and dryer in the room. Another desk clerk was approached to ask about coffee for the dining area and as I walked up, she looked up and said very curtly, "what do YOU want?" No customer service skills at all in this place. I actually placed a call to Staybridge corporate customer service line, They seemed concerned, but told me the manager would contact me when she returned from her vacation. I received an email from her with an incredibly insincere "thank you for your comments". This entire place seemed very sketchy and I would never recommend it and would never consider staying there again.

The hotel and room were nice but do not stay in a room that backs up the elevator, very noisy, not good sleep. Breakfast was so-so and ends early no excpeptions so make sure you up and down before 9 AM to have breakfast if you want it - no sleeping in. There is a little happy hour which was nice.

This hotel truly is one of the best home away from homes in Johnson City Tn. The staff is AMAZING they all work so hard at ensuring they make your stay as comfortable as possible. If anything is not to your liking they will go above and beyond to make it right. The breakfasts are amazing, beds are sooooo comfortable, rooms are very clean. They also have free laundry facilities which makes it very convenient. It definitely will not disappoint and is worth every penny.

There was a beer can and snickers wrapper on floor next to couch. I gave picture of it to front desk

Great room for the money. Definitely wasn’t the cleanest and the furniture had a bit of a smell.

Great breakfast buffet

The location was fine, but the breakfast was a little below what I had expected. The variety and inventory of food definitely decreased on 3 of the days that I was there

The hotel didn’t have enough housekeeping personnel to handle all the guest rooms. The kitchenettes needed a few more amenities. And coffee in the airports at breakfast was never hot enough

Room was gresy and stafg was nice. The only complaint i have is breakfast was lat most of the 7 dauz we were here. One day i went down 1.5hrs after it was supposed to start and ths only things out was fruit and oatmeal , without utensils to get them. We would definitely stsy here agsin though.