Chevron Renaissance - Q Stay

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Easy to town

No internet access, smart tv didn't work

Nothing! The moment we arrived it was unsafe and illegal. The air conditioning was broken with no prior warning. Balcony door was propped open leaving it wide open and unsafe for our5 year old and 3 year old to be in danger of climbing over the edge of the balcony (he also has intellectual disability so does not understand it’s unsafe). We tried to contact QStay for alternative accommodation as it was too unsafe to stay and they were no help! We left within 2 hours of arriving at the property after trying to communicate how unsafe it was and we paid for our own emergency accommodation. We are still trying to get a refund and they are not making progress on this either.

QStay were no help, we communicated with them the moment we arrived and said it’s not safe for us to stay. No prior warning aircon was not working (which they would know as the on button has been punched out). Balcony door was propped open leaving it wide open and unsafe for our5 year old and 3 year old to be in danger of climbing over the edge of the balcony (he also has intellectual disability so does not understand it’s unsafe). We tried to contact QStay for alternative accommodation as it was too unsafe to stay and they were no help! We left within 2 hours of arriving at the property after trying to communicate how unsafe it was and we paid for our own emergency accommodation. We are still trying to get a refund and they are not making progress on this either. The room needs a lot of upgrading.

Nothing. The booking was a scam and when I contacted the agent apparently the unit had been sold a month ago

Place didn't exist Was a scam

Lovely views, Fairly spacious apartment, facilities outside of the apartment were nice. Good location

The apartment was very dusty. not visible dust, but couches and heavy curtains and carpet sort of dust. We vacuumed the floor when we got there and got about half a barrel of dust. One with allergies and one without both lived on antihistamines the entire stay and the rest of us were sneezing constantly. There was no air-conditioning - this was only made know after a non-refundable booking was made and the promised fans were not supplied. There was visible mould on the roof in the bathrooms and neither bathroom had a fan, unsure if this was related to the air-conditioning issue. The lighting in the apartment was abysmal. so dull and depressing and two lights in the dining and living were flickering. The fridge was missing most of the shelves on the door. Otherwise the beds were comfy, the sheets were clean as was the kitchen.

La proximité du centre ville

Contrairement aux appartements du chevron, que nous avons l’habitude de louer, celui-ci était vraiment d’un niveau inférieur, pas de climatisation lorsque nous sommes arrivés la place de parking attribué était prise. Appartement bruyant, tous les matins, nous avions le bruit du souffleur de feuilles de l’agent d’entretien.

Location and pool

No air conditioning and the pool level lobby smelt like a rubbish dump. Also no information on how to access tower 1

Everything

Water leaking from showroom