Cabañas Luxury Bacalar

The cabanas are hotel grounds were very well kept.

We were there in low season, november. Got the rooms at 105 usd/night, full price were 275 usd/night. During our 5 days stay, we complained 3 times to get hot water. Never got any, we had cold showers for the whole stay. Staff was not helpful at all to ease the inconvenient. Despite the photos, access to the lagoon is about 200 meters from the actual hotel grounds. Staff did not speak a word of English. They asked us if we wanted to to get the room cleaned on our last day, never got new towels. The beds in the full room were cheaply made and the mattress warped under our weight. Tried to switch rooms for the queen size bed, we got told that is was not available and they tried to upgrade us in the family room at full high season price, the queen size room was available throughout our whole stay… They played loud music in the lobby from 8:30 until 22:30, we could clearly hear it from the room. There were no fridge in the rooms or readily available for customers, so if you want a cold drink, you need to go to the corner store. We only had 2 coffees and even with all complaints they charged us 90 pesos at checkout.

Chose this hotel due to location was nearby the tour which we were booked. It was just a few minutes away by walk.

The receptionist woman was unkind, 3/4 times not in the reception place so we had to wait. Lagoon area was disgusting, just a mess without normal access to the water.

Perfect location, staff more than exceptional. Private access to the Lagoon. Staff will schedule your tour through the Lagoon. Excellent restaurant. We will be going back . 100% recommend.

Everything was excellent.

The room and bathroom were very clean and beautiful, and the breakfast was prepared by the owner of the hotel and the food was delicious. We recommend the hotel 100%, in fact all the staff are people who make you feel the best.

No complaints, everything was excellent.