Cabañas Luxury Bacalar

I really enjoyed how nice the staff was. The place was pretty clean too.

The photos are deceiving. It's very expensive for the quality of luxury depicted in the photos. Thus propery is not NOT on the lake. They have a separate entrance within a 5 min walk to get to the lake. Our room was strange. The bathroom is like a giant stall, so you can hear everything. Night one, a bunch of ants ended up in my dad's bed and was bit up. We found the culprit in the morning, there was a dead lizard in the room. I understand these things are uncontrollable, but I think there are better places that you would be able to get value for your money.

The place is clean and peaceful and the staff was friendly and helpful.

If you wanna stay on the lake this is not the place! This hotel isn’t on “a white sand beach”. Lake very hard to access with lots of restrictions. Pool not super clean and falling apart. Over priced for what you get. We left a day early to find a place with better water access.

No funcionaba el clima y las cama chica y muy incómoda Muy cara. Para la calidad

The girl in the front desk was amazing. She was very knowledgeable and attentive to our every needs. She gave us alot of information of where to go and what to do so we could enjoy Bacalar. It was an amazing place, the property was great. We gad everything we needed there on grounds.

El lugar tiene bonita estructura pero no adecuada para dar el servicio de hospedaje y la foto de la marina no es de ellos.

Bonita pero. No tiene muelle

Friendly staff

The room was very poorly designed. The heat and privacy was terrible, the morning sun with white blinds was almost unbearable

We liked that the rooms were clean.

The rooms and beds were too small. It was very misleading because we thought it was in front of the lagoon. It was very expensive. Value for money was poor.

very friendly and helpful staff. and the restaurant food was delicious

nothing negative to say.