The Royal Hotel Crewe, A BRILLIANT Collection

Stayed for one night out of a booked 14 nights for work. Despite all the below problems the hotel have kept the full cost of 14 nights, and refuse to answer my emails. Issues documented were; • No WI-FI which Alex would need to send the daily report and to communicate with the office/ home • Shower head was broken and wouldn’t stay in the holder without falling (see end of the video clip) • No water pressure in the shower and the temperature was freezing or boiling • Shower was also leaking as per the photo • No aircon as advertised • Room was not very clean • No evening meal available (see extract taken from their website saying the kitchen is open 5-8pm)  They were happy to take the £25 per day for an evening meal and get it from the kebab shop across the road.  Offered alcohol as a substitute for the £25 per day.

Very good access to railway station and large, comfortable room with good wifi. Let down by tea/milk not being provided on first night - given on request, complimentary biscuits only on second night. I reported the bathroom strip light/shaver socket as not working on the first night and was assured it would be fixed the next day - it wasn't. The music from the nearby Bar might be unwelcome but finished by 10pm on Wed. night - may finish later Fri/Sat.

The location is very central and convenient for Crewe railway station and plenty of places to eat nearby. Nice big car park at the back with free parking but needs better lighting at night. The hotel itself is very dark and grim and dated with peeling/damp wallpaper at the top of the stairs. There is no lift but it isn’t advertised as has been pointed out previously. The room had a big burn on the carpet and the window wouldn’t shut so all the noise from the busy road below can’t be shut out. It would be a nightmare at the weekends as there is a busy pub next door and takeaways. The bedside lamp had nowhere to plug in and the bed made an ominous spring noise when I sat on it. There was excrement in the toilet and the towels were threadbare with holes in them. The TV worked, there were toiletries and tea and coffee in the room. The hot water takes 5 minutes to come through, I had a shower with someone else’s pubic hair so not very clean. The worst thing was that I had an overwhelming feeling of being unsafe that I couldn’t shake and I left after 5 hours to sleep on someone’s settee in a safe place. There needs to be investment and modernisation. The staff were nice enough but didn’t offer a refund or ask for further feedback when I left early although I said the room was not to my standard. I would not recommend staying here unless there is a significant improvement in the safety, cleanliness and standard of accommodation in general.

Location wise this was great but that was it's only plus. Room very basic and separate bathroom was a pain. Biggest pain, though, was cold shower.

A lovely hotel 30 seconds from the Railway Station. Friendly staff and small but comfy rooms. For the price, this hotel is very good.

Really helpful receptionist. Had a drama with the tv not working in my room and got moved to another room with en-suite. Only niggle, if I had stayed in the original room on 1st floor, over the bar, my musical appreciation would have been tested a tad due to the volume. Other than that, no dramas.

Fabulous hotel. Recently refurbished to a very high standard. Very good breakfast, Big car park at back of hotel. Juliet the receptionist very smiley and friendly she could not do enough to help us, very impressed. Will be returning again could not fault this hotel at all.😊

Very good value for money, had everything we needed for a stop gap for a long journey

Tv didnt work , 2 towels for a 2 night stay and 1 had a hole in it , was told wrong time for breakfast

Broken tv in room Complained as was advised they knew about it They eventually moved me to another room after a further complaint I mentioned there was no chair in new room was met by complaints from hotel staff Not good service