The Royal Hotel Crewe, A BRILLIANT Collection

Absolutely filthy. We stayed there for one night and found the following. There was bird crap in the inside of the window. Incomplete decoration on the electric cupboard, wallpaper falling off the walls, windows filthy, knob missing off wardrobe, damp mould in both the room and bathroom, in room refreshments were not replenished, only 1 tub of milk which was 2 months out of date. Bed not made properly, Booked because it said breakfast included. We were offered a croissant, piece of toast or cereal and told it would cost us £7.95 for breakfast. The room was so hot we slept badly and left as soon as we could. Never again.

The hotel has no air conditioning and in temperature of over 30 degrees it was unbearable even with a fan. Also no lift and bedrooms could only be accessed via stairs which is no good for people with mobility problems. Car park access was around the back via a road and then pebbles so again no good for people with mobility issues.

Sooooo, I’m gutted to be only giving this hotel 3 stars. The hotel itself is nice, super clean and the staff (in particular Hari) are friendly and nice ! The reason for 3 stars, is simply down to the fact that it was a heatwave yesterday and I had no fan in my room and honestly had the worst sleep of my entire life. The reason this is disappointing and frustrating, is due to the fact that some rooms were provided with a fan and when I asked I was told there were not any left. I think if you are going to provide some bedrooms with a fan, this should be available to EVERY paying guest. (I am aware some rooms had a fan as my friend had one). Leaving there this morning exhausted, grumpy and frustrated was not how I wanted to feel leaving the hotel. I am unsure if I would return to be honest, never say never, but this has put me off a little. There is a pay and display car park behind the hotel, but you do not need to pay as you enter your car reg when you get to reception.

Absolutely horrendous. Above a night club of some sort so bass was banging until 3am. Certainly not a hotel I would recommend. Room not the cleanest and the shower was either scalding hot or freezing.

Cheap hotel not the best not the worst i have stayed in

The shower cubicle was not clean, the shower head connection pipe was damaged. The towel rail fell apart when putting towel on it. The Toilet was damaged. I booked bed and breakfast; only to find out on the first morning that it was a continental breakfast that was paid for and it would be a further £7.50 per person per day for a cooked breakfast! Which is what I thought I had paid for!!! The continental breakfast was very poor, no toast or bread, stale croissants and pastries, muffins only appeared on our last day. As I specified Bed and Breakfast (cooked) I was left very disapointed with the state of the bathroom and the breakfast.

I feel that overall I received 'good value for money'. The free parking is very handy and the Hotel is situated in a good location. My room was basic but clean & tidy.

We broke our journey at Crewe last week on our trip from Ireland. We were allocated rooms on the second floor. We have problems with stairs. Nobody would carry my case to my room. There’s no lift. What about disability access? We had a full English breakfast which was ok. We were to travel back today and specifically requested first floor rooms. These were promised … but on arriving last night we’d once again been allocated rooms on the second floor. This presents me with real problems and we’d been promised first floor rooms. We’d ordered rooms with breakfast (two of us). One other guest came in. There were three stale croissants on the buffet table and some pieces of fruit. We were told that from this week they didn’t serve full breakfasts. That was it! Due to a dietary requirement my companion cannot eat croissants. His breakfast therefore would have been an apple. Only after creating a tremendous fuss did they agree to toast some bread. I also requested some fresh croissants. Nobody seemed to care. Never again.

This is without doubt the worst hotel we've stayed at. The rooms are tired and the standard double is quite pokey with a very basic bathroom of questionable cleanliness. The wardrobe is just hilarious - you hang a shirt and the hanging space is so low the shirt bottom crumples in a pile on the shelf below. Arrived to no towels in room. Requested towels and they said they'd sort it immediately - still no towels the following morning. No milk, only one cup, no spoons. Went for breakfast and they tried to charge us £7.50 each stating that the reference to "Breakfast Included" only actually meant a continental one. After a few exchanges they agreed to let us have one as a "complimentary gesture". When it arrived only 2 or 3 minutes later, you could either laugh or cry at it. Why put a few tiny uncooked items on such a large freezing cold plate? My requested well done sausage was pretty much scared by the grill and there wasn't enough to feed a small child. Our friends had a dodgy plug socket that sparked when they unplugged their phone so the necessary safety precautions clearly don't exist. Cleaner was argumentative. Carpets were really dusty. Rooms were steaming hot and very very noisy ( although it does mention this on their website tbf). There are definitely better ways to spend your £80!!! The hotel managers either need to sort this place out or just close it permanently. In the meantime, my advice would be to find somewhere else.

My wife and I stayed one night in a double bedroom on the first floor of this large hotel. Good sized room, nicely decorated with good quality furniture, however the loud heavy base themed music from the ground floor bar can be heard on the floors above the bar. The management of the building appear to trying to promote a high energy Sports and Music Bar at a cost to the hotel guests. The hotel is conveniently located within easy walking distance of Crewe railway station and on a main road so expect road traffic noise as well as loud music. It's a low priced hotel option, but don't expect a good night's sleep.