Headlands Coastal Lodge & Spa

Well-appointed rooms with spectacular views, but service was nonexistent for a supposed top 5 resort in the Pacific Northwest by Conde Nast. No housekeeping, and when we asked for new towels and sheets, we stayed 5 nights, it was like we put out the team. They came into our unit, walked past our room service dishes, and did not take them. We then put them outside our room. They sat for 5 days; no one picked them up. Guest Services, aka Front Desk, couldn't answer a question; it was like they weren't properly onboarded and seemed put out when we asked them anything. Lots of "I don't know...I'm not sure..." F&B was less than what you expect at a top 5 resort in PNW; the food was bland, and the menu was limited. Sunday Brunch had nothing for children, and when asked if we could order something from the kids' menu, we were told we had only one option:" I mean it's kids' food, so easy, drop in the fryer. This is hospitality, be kind, and accommodating. "I'm not sure, let me get back to you on that. What room are you in so I can leave you a message? No problem, happy to make them a burger." The service made our stay so-so; despite the location and views, it should have been a 10/10. Maybe they had a lot of turnover? This was a May trip, and maybe they just hired...One person on the team got it: Daniel on the adventure team was kind and personable, great with children, and a go-getter. We highly recommend anything with him, specifically clamming/clam bake. Fun activity for a family of four, and he was our best meal on site with the wood-fired clam bake.

Muy amables las personas del hotel y muy amables las personas del restaurante todos son muy buenas personas y hermosa vista así al mar

Stayed here for 2 nights for a quick girls trip. This hotel is amazing! The view from your room balcony is stunning. The adventure coaches went out of their way to give us an unforgettable experience. We had a sunset beach bon fire, private crab shaking lesson and rented bikes to explore the town. The spa with steam room and hot tub were the cherry on top of the perfect stay. Highly recommend!

If you have a pup and want a truly family experience, the Headlands Costal Resort is the very best you can find. I would recommend room 111 as it has the fastest access for you and your dog to enjoy one the best beaches anywhere (long runways, firm sand and an amazing view). The in house restaurant also has special booths so your dog can dine with you. Amazing!

Views were amazing, stuff was great. Extra Pillows were already in our room before we got there. Room was beautiful - shower without door is a little weird and makes the room steamy after a hot shower though. Tub was cozy but not sure how two people fit in there Lol. Gym/wellness area was exactly what I was looking for. Hot tub was great and steam room did its thing! Food at the lodge was exceptional, and fairly priced. Shaw (our waiter) was great with advice on our travels and it was greatly appreciated.

Dogs barking in room next door.

Our stay at Headlands Resort in Pacific City, OR was exactly what we needed to reset from our busy lives. The room amenities were excellent, and the space matched the photos on the website, which immediately eased our minds. I loved using the deep soaking tub each night to wash the day away. Pacific City is a small, sleepy town where most things close early, which fit our goal just fine—but if you’re looking for active nightlife, you should pick a different resort and city. We visited on a weekend with sunny weather—still a bit chilly and breezy, as you’d expect at the beach at the end of March. Every staff member we encountered was friendly and clearly committed to making our stay enjoyable. Highly recommended for a relaxing coastal getaway.

Great location and fantastic staff that is friendly and accommodating. They are very welcoming of our dog which is always a welcome bonus for our family.

Beautiful location, incredibly welcoming to all of us including our dog, relaxing getaway. It's not necessarily the best value -- from the nightly room cost to the restaurant (breakfast approached $100 a day, thanks CSR for the credits!) to the spa services -- but it was a wonderful stay with friendly service, an extremely comfortable room and a view to die for.

It was great to return back to Headlands esp on Valentine's holiday with our family of four. Every time we come back, we always feel at home with how cozy the environment is and how welcoming the staff are. The hotel and room is always and was exceptionally clean once again. We wanted to highlight a few staff members during this specific stay. Rhiannon is an outstanding staff member, she always remembers our family and goes above and beyond to come chat with us and make sure we have everything we need, you can tell her interactions are genuine. Rhiannon exemplifies Headlands goals of making sure their guests are thought of as family rather than just another numbered visitor, through her level of attention to detail, incredible hospitality, and commitment to the experience guests receive at Headlands. Rhiannon was efficient with each of our rooms needs and optimized our stay all the way through check out. She is extremely professional, friendly, and truly helped optimize our memorable stay during our quick getaway. Other notable staff include Vince who efficiently helped with each of our requests/needs and David who helped with room service and was very friendly and personable. Overall, we loved our stay, made amazing memories, and because of our experience, we will be back and hopefully sooner than later!

Everything. The room was nice and clean, bed was comfortable, the view of the water and the haystack rock was gorgeous. The restaurant was delicious.

Nothing