Pacific Inn

100 $ have charged as deposit but not reimbursed yet

As a courtesy to you which is more than I have received from your agency ...we would like to inform you of the following actions we have taken and are taking regarding having not being able to stay at your hotel due to room conditions..stench bugs on the Bed and crime and your refusal to return the one-night stay that we did not stay there ...you say we were there for hours we sat in chairs trying to look for another place during that 4 hours we disturbed nothing we sat outside for a while trying not to inhale the fumes of the room. When I was called by your agency I was not allowed to give my side of the story and I was hung up on. The following is the paperwork of complaints we are currently filling out with various agencies against the owner management of Pacific Inn Crescent City on M Street. The crescent City Police department located at 686 G Street 95531 crescent City phone number 707-464-2133 Del Norte department of environmental health led by Heidi Kunstall ..phone number 707-465-0426 The Lodging and Institution office of the California State Department of hotels and motels complaint department phone number 213-351-0288 located at 414-29th Street Sacramento California Crescent City chamber of commerce 1001 Front Street Crescent City California 707-464-3174 Del Norte County Courthouse Small claims division located at 450 h Street room 209 crescent City California 95531 phone 707-464-8115

The price was 5 times what this dive is worth. $300 / because it was a holiday weekend. The WORST was the Kiosks check in and no person to assist you. The electronic assistance is some guy with and accent, muffler voice that I had NO clue what he was saying. What a horrible experience. I locked my key inside, then my card stopped working and each time I had to go thru the same BS with this electronic Kiosks and you can not understand what there saying. The place is run down, people wandering about all hours of the night. This is a last place you would want to stay for $50 night.

Service was terrible, could not get clean towels, trash bags, or additional coffee / cups. Trash everywhere in the parking lot to include cigarette butts. There were lights on headboard that were inoperative, one broken outlet cover, and an overall run down look. There was never anyone at the front desk. You could only talk to someone through an intercom or through a kiosk screen. I was told that the “Team would be told about the items” I requested; received none of those items. When I went back in the evening to request, I was ignored by the person on the intercom and told to step away for other customers. I would not recommend this motel.

The virtual assistant seemed like he did not know what he was doing. When they got there there was an extra $100 deposit I put it on my card was told I’d get a receipt with my keys I never. I was told it would be refunded when I checked out it wasn’t. Was told they automatically refund it at 11 am. They haven’t yet. The number I was given to call no one has answered all day. What do I do at this point? The room was DIRTY I WILL ATTACH PICTURES

Absolutely gross. The floors were sticky and slimy, the shower was dirty and hair in the towels. The check in was virtually at a kiosk and it was glitchy. Overall terrible experience.

Ran by a kiosk. Smells funny. Towels are stained. No security latch on door.

Nothing, couldn’t talk to a real person. Rooms did not look like the pictures on line. Ice machine didn’t work. Was told that alive person would in the office but no one showed up. The people we traveled with didn’t have any tables in there room. No tissue in there room & no one to ask for any. Left medication in room, went back but no one would open the door or even talk to him on the intercom. No soap in there room either. Latch on door was broken.

Upgrades were done, but not completed. Shower/tub was dirty. Missing tiles on vanity baseboards made it feel run down

This was one of my worst hotel experiences ever. We found broken glass on the chair, a large puddle of some sort of cleaning solution on the floor, incredibly thin blankets on the beds, and no additional blanket options, the wifi access information we were given was incorrect, and there was no one on site to address any questions, just an outsourced videoconference kiosk for checking in and out (and we were there within usual open hours). Oh and the room was stocked with styrofoam cups. Who still uses styrofoam??