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9.2 / 10 Guest Rating

Alea Tulum

Fracc tankah III, mza 3, lte 28, tulum, q. Roo, Tulum, mx

Alea Tulum - main view

About the Property

Luxurious Amenities and Stunning Views
Alea Tulum, nestled in Tulum and just steps away from Tankah Bay Beach, offers a 4-star experience with free bikes, an outdoor pool, and sea-view accommodations. Enjoy the hot tub, fitness center, and evening entertainment during your stay.

Comfortable and Well-Equipped Rooms
Each guest room at Alea Tulum boasts modern amenities like air conditioning, a flat-screen TV, and a private bathroom with free toiletries. Some rooms even feature a fully equipped kitchen for added convenience.

Delicious Dining Options and Exciting Activities
Start your day with a tasty breakfast and savor Mexican cuisine at the on-site restaurant. With activities like snorkeling and cycling available, as well as beachfront relaxation, Alea Tulum offers the perfect blend of luxury and adventure.

Experience the beauty of Tulum at Alea Tulum - book your stay now for an unforgettable getaway.

Facilities & Amenities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. In the event of an early departure, the property will charge you the full amount for your stay.

Check Room Availability

1 night · 2 adults

Available Rooms

Ocean Front  - Photo 1
Ocean Front  - Photo 2
Ocean Front  - Photo 3
Ocean Front  - Photo 4
Ocean Front  - Photo 5
Ocean Front  - Photo 6
Ocean Front  - Photo 7
1/7

Ocean Front

This air conditioned double room has a balcony, tile/marble floor and mini-bar.

39 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Ocean Front

Non-refundable
Room Only
20% OFF$221.42

$177.14

Includes taxes & fees

Ocean Front

Non-refundable
Breakfast Included
20% OFF$276.88

$221.5

Includes taxes & fees
 Ocean View  - Photo 1
 Ocean View  - Photo 2
 Ocean View  - Photo 3
 Ocean View  - Photo 4
 Ocean View  - Photo 5
 Ocean View  - Photo 6
 Ocean View  - Photo 7
 Ocean View  - Photo 8
 Ocean View  - Photo 9
1/9

Ocean View

This suite features a balcony, air conditioning, mini-bar and cable TV.

39 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Ocean View

Non-refundable
Room Only
20% OFF$179.11

$143.29

Includes taxes & fees

Ocean View

Non-refundable
Breakfast Included
20% OFF$234.55

$187.64

Includes taxes & fees
Beach Front Swim-up  - Photo 1
Beach Front Swim-up  - Photo 2
Beach Front Swim-up  - Photo 3
Beach Front Swim-up  - Photo 4
Beach Front Swim-up  - Photo 5
Beach Front Swim-up  - Photo 6
Beach Front Swim-up  - Photo 7
Beach Front Swim-up  - Photo 8
1/8

Beach Front Swim-up

This double room has a bathrobe, air conditioning and seating area. It also features a mini-bar.

39 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Beachfront Swim Up

Non-refundable
Room Only
20% OFF$247.73

$198.18

Includes taxes & fees

Beachfront Swim Up

Non-refundable
Breakfast Included
20% OFF$303.21

$242.57

Includes taxes & fees
Swim-up Room - Photo 1
Swim-up Room - Photo 2
Swim-up Room - Photo 3
Swim-up Room - Photo 4
Swim-up Room - Photo 5
Swim-up Room - Photo 6
Swim-up Room - Photo 7
Swim-up Room - Photo 8
1/8

Swim-up Room

This air conditioned double room features a view, mini bar and satellite TV.

39 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Swim Up Room

Non-refundable
Room Only
20% OFF$202.61

$162.09

Includes taxes & fees

Swim Up Room

Non-refundable
Breakfast Included
20% OFF$258.09

$206.47

Includes taxes & fees
Sky View - Photo 1
Sky View - Photo 2
Sky View - Photo 3
Sky View - Photo 4
Sky View - Photo 5
Sky View - Photo 6
Sky View - Photo 7
Sky View - Photo 8
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1/13

Sky View

This suite's standout feature is the pool with a view. The spacious suite has 1 bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a dining area as well as sea views. The unit has 1 bed.

59 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Sky View

Non-refundable
Room Only
20% OFF$238.35

$190.68

Includes taxes & fees

Sky View

Non-refundable
Breakfast Included
20% OFF$293.81

$235.05

Includes taxes & fees

Guest Reviews

9.2
Exceptional236 verified reviews
AI Summary

Guests highly rate the nice staff and frequently praise the beautiful view.

Categories

Cleanliness8.7
Service10.0
Location9.7
Room Quality9.2
Amenities8.2
Value for Money8.7
Food and Beverage9.2
Overall Experience10.0

Select topics to read reviews

V
VladkaczCZ
Verified booking
couple
Standard Room
Stayed in Apr 8, 2026

"Good"

5.0
Helpful?
J
JameszaZA
Verified booking
couple
Standard Room
Stayed in Apr 3, 2026

"Good"

1.0
Helpful?
D
DiananlNL
Verified booking
couple
Standard Room
Stayed in Jan 24, 2026

"Very Good"

7.0

El lugar es muy tranquilo y seguro. Había pocos huéspedes y estuvimos prácticamente solos en las tumbonas de la playa. El desayuno (en los hoteles hermanos) es muy bueno y abundante. El personal es muy amable. Se pueden usar las instalaciones de los otros dos hoteles. Nos dejaron hacer el Check Out a las 14h sin coste.

Para el precio que tiene deberían cuidarlo más. Las sillas de la terraza estaban oxidadas y las de dentro de la habitación sucias. En Booking pone que tienen restaurante pero el restaurante esta en dos hoteles de al lado (2 minutos andando). Las tumbonas de la playa están medio rotas y las colchonetas viejas y sucias. El hotel entero necesita en general un poco de mejoras.

Helpful?
A
AnnadeDE
Verified booking
extended_group
Standard Room
Stayed in Jan 20, 2026

"Fazit: Zwei Sterne gibt es für die Zimmer, die grundsätzlich schön waren – ansonsten war die Erfahrung leider enttäusche"

4.0

Die Zimmer waren sehr sauber und die Aussicht schön. Außerdem hatte der Strand Wasserzugang über einen Steg.

Wir waren vom 09.11. bis 12.11. in Tulum und hatten ursprünglich im Hotel Alea gebucht. Leider war bei unserer Ankunft niemand vor Ort, um uns zu empfangen – das Hotel wirkte, als sei es bereits seit Wochen geschlossen. Erst am Morgen der Anreise erhielt ich – eher zufällig über einen kurzen WLAN-Zugang – eine Nachricht, dass das Hotel wegen Seegras am Strand geschlossen sei und wir in ein anderes Hotel umgebucht würden. Im neuen Hotel erhielten wir nicht die zwei gebuchten Zimmer mit direktem Poolzugang, sondern nur ein Zimmer mit Poolzugang und ein weiteres mit Dachterrasse und kleinem Pool. Auf dem Zimmer gab es zwar eine Kaffeemaschine, aber keine Kapseln – selbst nach mehrmaliger Nachfrage wurde uns keine zur Verfügung gestellt. Das Frühstück war enttäuschend: Es war nur wässriger Kaffee inklusive, Espresso musste extra bezahlt werden, und die Milch war bereits abgelaufen. Im Gespräch mit anderen Gästen stellte sich heraus, dass auch sie ursprünglich in anderen Hotels gebucht hatten. Offenbar werden Gäste regelmäßig zwischen verschiedenen Hotels desselben Managers umgebucht, um Kosten zu sparen (Personal, Strom etc.). Auf Nachfrage erhielten wir widersprüchliche Aussagen – manche Mitarbeitende sagten, das ursprüngliche Hotel sei „wegen Renovierung“ geschlossen, was aber nicht glaubwürdig wirkte. Die Zufahrtsstraße zum Hotel ist zudem sehr holprig und in schlechtem Zustand. Ich habe direkt über Booking Kontakt aufgenommen und um eine Erklärung gebeten, jedoch bis heute keine Antwort erhalten.

Helpful?
K
KatarzynaplPL
Verified booking
extended_group
Standard Room
Stayed in Jan 14, 2026

"It wasn’t so greate"

8.0

Room and views

The sun terrace is neglected, the stairs are dangerous, and the wooden loungers are broken. The cushions are torn. The beach area is neglected.

Helpful?
A
AuroraitIT
Verified booking
couple
Standard Room
Stayed in Jan 6, 2026

"Exceptional"

9.0

Punti forti come la terrazza con la vista mare e due lettini per prendere il sole , nessun rumore e tranquillità assoluta . Punti deboli piscina privata con acqua gelida (da scrivere), doccia un po’ stretta e con poca acqua che scende e nessun servizio a disposizione come pasti ecc

Helpful?
P
PaulineusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jan 5, 2026

"A Total Nightmare"

1.0

Nothing good to say about the property which was oversold on Booking.com as a comfortable hotel with amenities in a nice location. None of this was true. It was difficult to stay there for every reason imaginable and was a nightmare for us.

Firstly, we were put in a different room from the ocean view room we booked. The “upgraded” swim up room had no ocean view. The hotel had been under construction before we arrived and was dirty with plaster and work equipment. The supposed swim-up pool to our room was filthy with floating debris and the filtration system to the pools wasn’t working. There was limited staff available and room service was only available to change towels etc when you demanded it. So rooms were left dirty and beds unmade. You had to ask for toilet paper. Photos of the property on Booking.com were misleading- there is no pier or jetty and the accessible beach was rocky and unfit for swimming. The kayaks and snorkels were either dirty or broken, there were no bicycles for use, as advertised. We eventually got to speak to a manager who said he would find us an alternative sister hotel, but with 2 days to go from a 12-day stay it wasn’t worth our time. There was no restaurant offering food- apparently they shut it down but still advertised it as part of the hotel offerings. So there was no breakfast, lunch or dinner or even a bar service to buy drinks. At over $300/night US, this place should never exist and I would strongly urge people to NEVER stay at the Alea Tulum. For us, it ruined our trip, there was nothing good about it whatsoever and it was a huge expense to get out of there every day.

Helpful?
R
RobertousUS
Verified booking
couple
Standard Room
Stayed in Dec 8, 2025

"Staff really nice, but management really disappointing and unprofessional!"

1.0

Never stayed in the property

Even though the structure was closed for two months and was also closed at the time of the reservation they still accepted my reservation and they told me the day of arrival that the hotel was closed and they would switch me to a sister hotel close by. I think that’s really unprofessional, the hotel page should be closed, it’s up to me to decide if I want to stay in a different hotel or not. I told them I picked the hotel for many reasons and one of them was for the gym. They said I could still use the gym and they brought me there on the second day. Needless to say that the gym was a hole with no windows nor working A.C. I didn’t even see sargassum on the beach, that’s what they used as an excuse on why the hotel was closed. The Mereva hotel where we actually stayed at it’s a couple of doors down, nice but the faulty sewer smell in the bathrooms makes it hard to enjoy the room. The hotel pool was always dirty so we never even used it. The staff is super nice but everything else severely disappointing. Just as the food and high prices for everything you order downstairs. Good thing we rented a car and always ate out. The hotel is a way of town and to get there there’s a long dirt road full of potholes. Beaches have a lot of rocks, I would avoid all together. Plenty of other nice hotel that with the same price they give you a nicer experience where the nice beaches are at.

Helpful?
H
HoraciofrFR
Verified booking
couple
Standard Room
Stayed in Nov 17, 2025

"Very Good"

7.0
Helpful?
M
Ming-Chen
Verified booking
friends
Standard Room
Stayed in Oct 7, 2025

"Exceptional"

10.0

Beautiful hotel. Excellent service. Would have loved to stay longer.

Helpful?