The Westin Kansas City at Crown Center

Visited in March 2026 Stayed at the hotel for a business convention. Room was very spacious, clean, very comfortable bed (the multiple pillows to choose from are a nice treat). The hotel is set for big crowds on business, we used one of the conference rooms, all positive. Parking conveniently located in a connected building. There are restaurants there but also walking distance to good restaurants and cafes. Also used the room service breakfast in the 3 days, ordered the night before and they delivered almost on the time you selected (nothing grave). The downside was the noise from the next door room, guest on phone speaker, but it was disturbing hearing 40 minutes of loud conversation after 10pm. When called front desk to complain, they said they’d transfer to security, who said they’d send someone to verify, which never happened. It was one of those rooms connected by a door, which made noise worse. Tip is to refuse if this kind of room is offered to you.

Look at Location was excellent, a quick walk from my train and I would’ve loved to walk around the neighborhood more if I had more time in the morning. I did use the street car, which was a great service to get me to my car rental office.

I was in a room overlooking the road and heard every loud exhaust and car radio from below, leading me to believe the windows and/or walls are not very well insulated. Also, the room next-door was a bunch of girls having a grand old time and we’re up late and surprisingly up early as well. Also, price was a little expensive for what it is.

Prefect location!! The property was updated and will maintain. I love having the restaurant and coffee shop available. I didn’t need to leave the hotel because of all the shops and restaurants located in walking distance inside the hotel!!

I had a very disappointing experience at this hotel first day. Jessica was rude and unprofessional throughout our interaction, which immediately set a negative tone. Rita, who was supposed to be a manager, repeatedly gave the same information and failed to answer any of our actual questions. Instead of taking responsibility, she placed blame on everyone else rather than acknowledging the hotel’s lack of proper availability. To make matters worse, we were placed in a “king-size” room, but the bed was clearly not a king, it appeared to be a queen. The room itself had a strong stale odor, making it uncomfortable to stay in. Additionally, the refrigerator did not work properly and was not cold at all. Overall, the service and accommodations does not meet expectations, and the lack of accountability from staff made the situation even more frustrating.

I loved how helpful and kind everyone was to assist us

Cockroach problems at this hotel. Upon leaving the elevator at 7:15am on March 19th, there was a giant (3-4 in) long cockroach that someone had thankfully taken the liberty to squash in the lobby! It was not cleaned up however and gave us a big fright at 7:30 in the morning upon immediately stepping out of the elevator. There were also tiny fruit flies that came out of the room coffee maker into my coffee. Fine if you like flies with your coffee, but I don't. The check in was friendly and helpful. I probably wouldn't eat there due to the cockroach sighting and didn't try the food. The bartenders were fast and made great drinks. The man at the coffee stand in the lobby is horribly overworked and there was a line most mornigns of 10+ folks trying to get their coffees from this very (understandably) frazzled man. Made the rest of us waiting to go to meetings feel very rushed. Why have only one staff member serving coffee for an entire hotel at peak morning hours? Overall, I'd go elsewhere to stay due to the coffee flies and roach sighting, coffee wait, frazzled man, and hampton inn feel to the whole place (minus the free breakfast LOL). Stingy with bathroom amenities, just a few cotton balls (who cares), no nail files, Q tips etc. Oh there was also a choo choo train that runs close to the hotel that woke me up in the middle of both nights before 7:30 am meetings. The shower bath combo had a shower curtain instead of a glass door which I think is gross that hotels still use and a germ farm. I hardly doubt they wash them between customers and who knows what's on those curtains combined with the heat and water from the shower. Get glass doors folks! Barf

NA we didn't eat breakfast at the hotel.