The Westin South Coast Plaza, Costa Mesa

Great ambience! Hotel staff was very courteous. Parking attendants need training. Stay off the phone and make customers a priority.

Great staff!!

Check in was long clerks not friendly. I booked hotel room online with tub was given room next to loud noise of machinery. At 9:00 pm !call desk said she would sent up someone? I I asked for another room. Very inconvenient! Next room no tub old linens . Will not return!

I last stayed here on January 14, 2023. I thoroughly enjoyed it then and this time was even greater. All services took very little waiting time and were first class. I will be back!

My stay at the Westin Hotel was exceptional from start to finish. The moment I arrived, the staff made me feel welcome with their warm hospitality and seamless check-in experience. The hotel itself is beautifully maintained, with a modern yet calming design that makes it a perfect retreat whether you’re traveling for business or leisure. The room was spacious, spotless, and thoughtfully designed with every comfort in mind. The signature Westin Heavenly Bed truly lived up to its reputation, offering one of the best nights of sleep I’ve had in a hotel. Small touches like high-quality amenities, a well-stocked minibar, and excellent in-room dining added to the overall comfort. The property also offers outstanding facilities—an inviting pool, a well-equipped fitness center, and elegant restaurants serving fresh, high-quality meals. Breakfast was especially delightful, with a wide variety of options to suit every taste. What stood out most was the service. Every staff member went above and beyond, anticipating needs before I had to ask and always delivering with a smile. The Westin strikes a perfect balance of luxury, comfort, and attentive care. I would highly recommend the Westin Hotel to anyone looking for a refined, relaxing, and memorable stay.

Great location and excellent service. We always enjoy our stay here. It’s welcoming and friendly service makes it a favorite choice.

Readily available amenities.

The property itself was clean and what you would expect for a Westin. The rooms however are not very noise proof, all sound transmits and is disruptive in the morning. Besides this there are not enough staff to check in and out hotel guests; only one person which can lead to wait times. Do not charge anything to your room as items are not charged correctly and then the reception will say they lost your check and don't show you an itemized list of what you actually consumed. Double check all records as on two occasions we were overcharged for incorrect items.

GREAT staff. House keeping services provided at this establishment are at a very high level that you don’t see much these days.

We returned to our room after a night out with friends to find it filled with marijuana smoke. It was so thick and horrible.we called front desk to complain they said they would look into it. We were both sick to our stomach’s all night due to the smell. Horrible weekend getaway.