MainStay Suites Indianapolis Northwest - College Park

I couldn’t check in on my day due to lateness to work, I then came to check in at 6am next day. Only for them to tell me I cannot check in again. Meaning I have lost money for 5day stay. This location is not safe. People are at the front desk asking for their money back; and that they cannot continue to stay.

They canceled the booking as we went to checkin. Shady place, horrible front desk. Stay away for family and especially those with kids. Heaven for the druggies

Arrived to the hotel, they had no power in part of the hotel and had flooding in the lower level, so they cancelled all the reservations. Probably for the best, as the lobby stank of smoke and mold, and had multiple unpatched holes in the drywall

No AC on a 92 degree day. Wouldn’t refund. Wouldn’t move rooms. Hotels.com assistance non-existent

I was told they were booked up and didn’t understand why Expedia kept sending people. I had to spend more money finding a motel .

There was no elevator and all the rooms were upstairs. And then there was not any cart to help with baggage which made it extremely hard to get stuff to and from the room