Crowne Plaza Phoenix - Chandler Golf Resort by IHG

It's closed to the Downtown Chandler, and there are a lot of shops and bars around.

I was very impressed with the cleanliness of the hotel. The staff was helpful and courteous .

This is our second stay at Crowne Plaza Phoenix and it won't be our last. Both times, the hotel was exactly what we were hoping and the staff is awesome. The only minor issue we had was with the bartender - there were 3 people at the bar, 3 women at one table and 3 of us near the fireplace. He absolutely ignored us and we finally had to walk up to the bar to get drinks. No big deal, just disappointing.

Really nice and spacious rooms. Excellent food and drinks at on property restaurants

The property is located in a safe and convenient location, close to many amenities. The room was fine. However: 1) The pool was unavailable for part of our stay, which was one of the principle reasons we choose this place 2) Our room was not made up one of the days we were there, and we had to request service for the room multiple times before it was attended to. 3) Our room service tray was not picked up so it stayed in front of our door in the Arizona heat. By the time it was picked up it had gotten a bit ripe.

A

We arrived in the morning. Obviously, our room wasn't ready, as we couldn't check in until the afternoon. Ivan went out of his way to help us. He found a comparable room for us, as we had a funeral that day so we could get ready. Everyone was kind, rooms were clean, and the location is phenomenal.

Property was doing some remodeling but enjoyed walking around town and enjoyed our evenings.

I just returned from a business trip where I stayed and always stay at the Crowne Plaza Resort in Chandler, AZ when in AZ. I wanted to recognize and highlight the outstanding customer service I received from Mr. David Arredondo at the front desk. David went above and beyond to ensure I and my colleague were well taken care of, and his positive attitude was truly remarkable – something that's not always seen in daily travels. Hats off to David for representing the Crown Plaza so well and demonstrating such excellent customer service. It definitely doesn't go unnoticed.