Sheraton North Houston at George Bush Intercontinental

All good

all good

Beds were really great...firm and fluffy on top. Housekeeping very nice. But the windows so filthy ( pictured) !! I literally had a gag response to them and had to keep the curtains closed for our stay. Front desk often overwhelmed. A hot Houston day. Was going to use the pool but not a single umbrella or bit of shade. So passed. Did not seem like a hotel at this high price point. In-house bar/ restaurant is reasonable and quite good.

Location

Price

I had a great stay at Sheraton North Houston, especially after a stressful situation caused by my flight cancellation. Ms. Shiva at the front desk last night was outstanding. She showed real professionalism, understanding, and kindness, and truly went above and beyond to help me when I was extremely exhausted. This morning, Ms. Naomi was equally wonderful — very welcoming, positive, and helpful. Her attitude made my experience even better. I would also like to commend the hotel management for building such a professional and service-oriented team. Highly recommended.

Llegué al hotel me dijeron que no había habitaciones, me conecté a internet y por esta web resulta que si había varias disponibles. Me pareció que el personal no quiso ayudarme con una habitación.

The location was good compared to being close to the airport

It took 10 minutes for the water to get hot. Once it did get hot it never stayed hot. I was told because I was on the fifth floor it takes time for the hot water to get to me. In the morning when I woke up, I went to the bathroom and the toilet wouldn’t flush and the room had dust mites in the carpet.

I stay here often going back and forth to Costa Rica. It convenient and good shuttle service. Leave my truck and security is driving around. Good food. Love it this time because they up graded me to a suite. Nice for my Service Dog to have more room. I will be back !!

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Room and hotel staff were very nice and friendly however the shuttle driver on 11/30 at 4am wasn’t very friendly. He had airline crew standing outside in the cold from 3:45. -3:58 stating he had 9 mins until he could let us in the shuttle . Then proceed to allow regular airline passengers load their 10 bags onboard shuttle first when airline staff was supposed to be assisted first via the signage post on outside of shuttle .