Sheraton Steamboat Resort Villas

I loved the layout of our King room, the kitchenette was great. It was easy to get to the pool, gym and game room for kids.

The manager and front desk person and bell person were incredibly helpful an accomodating! Cons: The food was really expensive for the quality. The first room I got had exhaust fans right outside the door - loud and awful to look at. 2nd floor rooms have bummer views.

I would give 5 stars but I thought our room had a view. It did but it was of the entrance and valet area. Just not what I expected. The room was great and its a perfect location.

I have stayed here several times and always enjoyed the service and amenities. This time we did not enjoy our stay. Although we paid for a premium room, what we got was a room with a poor view and it was right outside the large fan which produced a lot of noise so sitting on our patio was not an option as it was too noisy. Our bedding was uncomfortable, no maid service provided unless requested, the coffee bar was only stocked for one day, we had no water pressure, and the AC didn’t work in one our rooms until we got it serviced. The hotel pool was closed for most of our stay as well. Although we asked for late check out all of our room keys stopped working at 9am the morning of our departure leaving us without access to the parking garage or our room when we had two babies in tow making for a very difficult morning.

Went for a wedding on a two night stay. While check in went well and the Front Desk Agent was super friendly, she did not tell us that Housekeeping was "on request" only. When you pay in excess of $300 per night you expect daily service. When we came back to the room after a long day out and about, to get ready for the wedding ceremony, we were surprised that the bed was not done, towels on the floor, coffee mugs in the sink and trash not removed. I called the front desk and the lady was not only rude after I explained to her that nobody at check in had informed us of this poor service standard, she told me if I wanted additional towels I had to pay $15 each. The night before, we came back after the rehearsal cocktail at 9:30pm, ordered a cheese sandwich on sourdough bread, and were served white bread; while Karl the supervisor was great with service recovery, the food in general at this hotel is not great. The menu options are very limited and the presentation is poor. The hotel does not really have a "restaurant" it is more a bar with a market and a "Proudly Serve Starbucks Coffee" that serves comfort food. For somebody like me that travels for work almost every week and stay in hotels over 100 nights a year, this place is not worse the money they charge.

Great service, friendly staff. No ice machine, which is odd but the concierge did deliver a bag almost immediately when asked. After checkout, I realized that I had left my wallet in the room. One quick phone call left me feeling confident that it would be retrieved and kept safe while I took my family up the gondola for lunch. Upon our descent, it was safe and sound with security. Wonderful property! I hope to be back this winter.

Great location. Outstanding hotel. Room had all the amenities you need. Looking forward to next visit!!!

Prime location at base of ski mountain. Our annual summer family reunion trip here takes 3 various rooms, all of which were up to MVC standard. Very friendly service, clean rooms, comfortable beds, fun pool and hot tubs = no complaints. There's so much to do right outside the door - biking, hiking, restaurants, live music... We only left once to shop and eat in lovely downtown Steamboat. Otherwise, this is the place to be in the summer and definitely during ski season. Can't wait to return!

Malfunctioning AC. Frozen out. Repeatedly lied to. Took 24 hours to get a room change