Sheraton Maria Isabel Mexico City Reforma

The one outstanding feature of this hotel is the conceirge team. They are absolutely incredible. I stay at the hotel mainly just because of their exceptional service. In general the staff are very kind and helpful. The platinum lounge staff are also great as are the bell staff and front desk I had some serious issues with the room as I checked in very very late and room was 14 degrees when I walked in the air conditioning was set at that. Throughout my stay there were not able to get the room to a normal temperature so I had to use a heater which was absurd. Management was involved and never resolved the situation

La atención fue increíble!

EL DESAYUNO BUENISIMO

Very nice and great service throughout the hotel, will definitely recommend it !! Everyone has great customer service as well verry polite and helpful. We got also some great recommendations from the staff Amazing views from my hotel room💓🙏💯🇲🇽

I was for a conference in Mexico City. The Hotel was recommended by the organisers. What should I say. Starting from the pick up at the Airport, the welcome at the Hotel. They do appreciate loyalty members as you would expect it. I was ther for the first time but was welcomed like a regular visitor. The rooms are big and the lounge is offering everything you look for - if you are eligible 😃 The lobby Bar is well equipped and the service is very friendly. I used the concierge service as well - which I must say is extraordinary. Also like the reception very friendly and willing to support whatever is necessary. Will for sure come again.

La verdad que la ubicacion es excelente. El servicio al cuarto tambien fue rapido, la comida muy rica, y la atencion del personal fue siempre excelente, con mucha amabilidad y celeridad

Por el precio, las habitaciones y su decoracion son viejas, y deberian hacer un upgrade de las mismas.

The hotel is a great location, we walked to most places such as the Museum of Anthropology (excellent) and for those not so inclined to walk 30+ min, then Uber very reasonable. We had a room upgrade given our membership status: great size and although a bit "tired" as in wallpaper and carpet, the room was quiet, very clean and staff thorough. Club lounge such a great benefit. Breakfast was very good with lots of variety and evening excellent. The four staff who served/ waited upon us were friendly, helpful and were always hustling to make sure we were happy and had what we needed. Thank you to Jose A., Marian, Carlos and Fidel!

This is a Fantastic hotel, in the heart of Reforma. It’s a great hotel for being central to many attractions, and there is a lot to walk to, from modern malls, to small local cafes and taco stands. I stayed here with a friend two years ago, and came back with my family because I enjoyed the hotel so much. Being in a massive city, It’s great to stay in a hotel that acts as a resort with several restaurants, a full gym, spa, salon, room service etc. the hotel is IMPECCABLY clean, and the staff are very attentive and warm. For gringos like me, good air conditioning is a MUST, and the rooms get nice and cool for sleeping!! Some additional tips would be that the sushi bar in the hotel bar is AMAZING! It’s made fresh to order, and rivals any other top tier sushi restaurant. There is also a salon in the hotel near the back elevators, and Isabel is a really fantastic stylist for both men’s and women’s cuts! I also had a mani/pedi, and it was an attentive and luxurious experience, not just a quick rushed, nail salon job like we have in the States. Isabel and the salon are a hidden gem, so if you need a stylist while you’re there. She’s your gal!

El buffet y ubicación

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