Sheraton Grand Tel Aviv

From arrival to departure, the experience at the Sheraton Grand Tel Aviv was defined by professionalism, responsiveness, and genuine hospitality. At every level, the staff demonstrated a clear focus on promptly and thoughtfully elevating the guest experience. There was no sense of routine or obligation—only enthusiasm and positive energy. The front desk team set the tone immediately. They were efficient, welcoming, and notably upbeat. That same demeanor carried through to room service, where requests were handled quickly and delivered with the same professionalism and warmth. The culinary experience deserves particular recognition. The 18th floor lounge is absolutely worth the additional expense. Beyond the panoramic views, the food was consistently excellent—well-prepared, thoughtfully curated, and refreshed regularly. The main floor restaurants were equally impressive, delivering high-quality dishes that consistently hit top notes in flavor and presentation. Anastassiya at the lounge reception exemplified outstanding customer service. She was flexible, understanding, and solutions-oriented—resolving questions or requests quickly and without friction. Her professionalism made a noticeable difference in the overall experience. In the evenings, Ana brought warmth and personality to the lounge environment. She was friendly, attentive, and clearly took pride in creating an inviting atmosphere. Marlyn in the kitchen deserves special acknowledgment as well. The menu felt dynamic and intentional—constantly evolving, consistently delicious, and executed with care. It reflected both creativity and operational excellence. Overall, this property succeeds because of its people. The facility and location are strong, but it is the staff—enthusiastic, capable, and guest-focused—that make the Sheraton Grand Tel Aviv stand out. I would not hesitate to return.

I travel frequently and have been an Ambassador for 10 consecutive years. This hotel had the best run club lounge I have been to so far. Adam, the manager, made sure th service and food we top notch every day. The staff was absolutely incredible!

The hospitality, kindness and quality of service was one of a kind! Everyone, from the reception, the personnel in the lounge, to the restaurant manager and to room service was extremely professional, welcoming and did a wonderful job! Anastasia, Yaron, Anna, Davi, and Tom were some of the names I wrote down - they are all amazing! The food served was all natural and fresh, not to mention the flavors - fantastic! I had the best tea I have ever tasted in the lounge: ginger and lemongrass with a perfect balance! The hotel is beautiful, spotless and comfortable with a gorgeous view of the beach and the harbor. Everything is tasteful and beautiful. My absolute favorite was the shower, if you know, you know! I am looking forward to returning and reliving the fantastic experience I had!

Great room 18 floor club room Excellent food with great service with manager Maria and Elena

I recently stayed at the Sheraton Grand Tel Aviv, and my experience was exceptional from start to finish. The hotel itself is beautifully maintained, with comfortable rooms, stunning sea views, and a warm, welcoming atmosphere that makes you feel at home the moment you arrive. What truly made my stay unforgettable was the outstanding staff including Davi, Elena and Adan in the club lounge. They provided exceptional service with a smile, really made us feel like “family” during our stay!

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Tres bon petit dejeuner mais dommage qu il n ya plus de gauffres, belle piscine avec temperature idéale

On regrette qu il n ya plus le restaurant de viande olive qui était extraordinaire