Candlewood Suites Roanoke Airport by IHG

I think that the breakfast was pretty decent and the location was great

I didn’t like that upon checking in my rooms were not ready as stated online when I did the booking. I also did not like how one of the front desk staff behavior was towards another staff member and towards mine she just did not seem friendly or professional. I was also charged an additional fee of $80 when I had already paid $200 in incidentals they could not tell me where the additional charge came from.

This was a very unique building. Our room faced the interior of the building which felt very weird especially since we were on the second floor. But they had a good block out window so it wasn’t too bad. The staff is very casual and seemed like they needed more training. No one seemed to know what to do. They were very friendly and nice though. Otherwise the rooms were nice and clean.

Barely liked it. It was a disappointing stay. No refrigerator withfreezer compartment. No secured means of securing important docs or personal effects. Having to get water from bathroom to brew beverages.No blankets or

Perfect

Never was told that cleaning service is only twice a week and that you have to pay for breakfast.

The location

The carpet need to be clean and the couch in the king room needs to be clean. Price was high

Needs carpet change and more lights in the hallway. Lobby area was nice. Overall, nice.

I was told that thete was a shuttle to the airport 1.3 miles away. I called before I arrived and asked how I got the shuttle and was told to call the hotel when I arrived and they would send the shuttle. I called when I arrived and was informed that the hotel no lo get provides shuttle service. I responded that I was told that afternoon that there was. The woman stated that she didn't know who told me that because the is no service and to call uber. So for $27 I got a 1.3 mile uber ride Still trying to figure out how I am going to get to the airport for my vety early flight.