Candlewood Suites Roanoke Airport by IHG

Was not clean

Nice place

This hotel is old and a little seedy looking and we have never before seen a room with NO closet. There were just two coat hooks and to make matters worse they were in a corner making it impossible to hang even a single one. Unbelievable. My wife had nice dresses to hang. We left!!’ Terrible experience.

Super loud broken ice machine made us leave

This property inconvenienced my pregnant wife and I to the point where she had to wait in the parking lot for an hour for a room I booked in advance! Just to be told the room I reserved with the necessary accommodations was not available. I had already been charged for this room through Expedia just for them to tell me that expedias “virtual card” that they send to the hotel was not being accepted! Also there was no way for me to receive my money back as fast as they took it!!!!! Now I’ve had to pay for ANOTHER room with money I didn’t have! And I won’t receive my refunded room until 7-10 days!!!!! This has been the worst experience ever!!

I have stayed at this property several times on the Holiday Inn side. It has been a work in progress for 4 years. It seems like they have made real progress since last year. I thought I would try the Candlewood side, as it was renovated over the last couple years. The rooms are quite nice and brighter. I had a King studio, I think, and there was quite a bit of room with a kitchen. Didn’t really cook, but I could have. The bathroom was large, which is nice traveling as a couple. Good bed and quiet. They have a restaurant, however for point savers, the restaurant computer does not talk to the hotel’s computer . The manager said he would add the points at check out, which he did and added a few extra as a thank you. Will go back again.

Staff was very friendly. Rooms were clean.

The property was fine - a mid-level hotel like any other. But the service was very poor - the front desk was excruciatingly slow every time we interacted, with a continuous line of frustrated travelers. Never seemed to cause the staff to work harder or faster. The cleaning crew kept trying to enter our room despite the "do not disturb" sign on the door. Then they deactivated our cards midway through our stay. All in all, extremely mediocre service which means a lack of decent management.