Sheraton Boston Hotel

El hotel es excelente. Habitación cómoda para 3 personas, muy confortable además. El personal amable y muy atento. La ubicación, cerca de varios sitios de interés también es para destacar. Todo muy bien

Nada, todo estuvo perfecto, No tengo nada para señalar

I was at this hotel several years ago and remember it being just average at the time. Fast forward to today and I just got back from a 2-night stay and it's a great hotel - amazing renovation in 2025 - everything very clean, fresh and modern. We were there for a dance competition and the venue was great. Loved the ballroom on the 2nd floor that has direct access to the mall (tons of shopping and food options). Stayed in a Double Room and it was roomy for 2 people. The bathroom was a little small, but would be big by NYC standards. Beds comfy, bottled water, plentiful towels. Requested 2 things from housekeeping on 2 different occasions and both came quickly which I feel is a sign of a well run hotel. Great ice machine on the 8th floor. Location in Back Bay is excellent - Marriott has really nailed it with the trio of hotels connecting to the malls (Westin, Sheraton and Marriott) - I've stayed in all 3 and love the location. Oh also the pool is great, gym was good. Had a small bite to eat at lobby restaurant and that was also good. Love the booth seating in the lobby. Overall great stay. Hope to be back next year for dance again.

Está bien ubicado, con acceso a galería comercial, conveniente para días fríos y mal tiempo

En recepción no sabían mucho respecto de las ubicaciones de las habitaciones. Solicité una habitación lejos de los ascensores y me asignaron una muy cercana. Pedí mantenimiento a la habitación para revisar la puerta de acceso a la habitación y nunca vinieron en los tres días que estuve, aún cuando insistí. El servicio de recepción deja que desear

My wife and I celebrated our 35th wedding anniversary with a 3 day trip to Boston. The river view room was very comfortable and the cleaning staff were very efficient and friendly. The quality of the breakfast was excellent and the service we received from Tim and Francesca was exceptional.

Great location plenty of shops near by

Taxes and charges

La ubicación con salida directa al centro comercial es estupenda cuando nieva

Estuvo bien en general a pesar de la ola de frío

We arrived at the Sheraton to find the lobby completely overwhelmed, with approximately 200 students crowded into the space, despite having booked our room over a month in advance and being a loyal Marriott member. From check-in through the stay, the experience was unacceptable. I would not recommend this hotel to anyone expecting a smooth check-in process or to actually receive the room they reserved. I booked a king bedroom and checked in at 4:00 PM. After being told there would be a delay, I received no communication or updates whatsoever regarding room availability. After waiting two hours, I had to return to the front desk myself to ask for an update, only to be assigned a double-bed room at 6:00 PM—not the room I booked or paid for. While I was initially understanding of the delayed check-in, the lack of communication combined with a two-hour wait and failure to honor my reservation is beyond disappointing. When I spoke with the manager, the only “compensation” offered was lounge access for snacks and juice, which does not begin to make up for the chaos, inconvenience, or poor handling of the situation. This experience fell well below Marriott standards and reflects a serious breakdown in organization, communication, and customer service.