Swiss-Belresort Belitung

The service by the staff was extraordinarily they all made such an effort to make my stay as happy and as content as the team could. All the staff seem so well trained in customer service, they were all professional very polite, kind and welcoming. The manager Joe recommended what activities were available on the island, they organised for drivers from and back to the hotel. They helped me arrange all activities. I would highly recommend this hotel as the staff are amazing. I had a room with ocean view which was so nice.

Enjoyed the stay in Swissbel for 4 nights. Location quiet and close to the Tinggi and Keluar beaches. There are plenty of local warongs to eat nearby and especially near Keluar. Hotel staff very friendly and helpful during our stay. You can rent a scooter via hotel and there are masseuse to provide excellent treatments. Breakfast was solid and delicious, mostly local Indonesian foods. Pool area clean and chill. The view to the sea is unbelievable - recommend the sea view rooms. Thank you for the great stay!

It seems that they are understaffed in the restaurant, but very quick service for the room service. The establishment looks like not in good maintenance, it's new establishment but looks older than it should be. When we were there, they are renovating the pool, so we cant use the pool. Location is great because it's near to the harbour for the land hopping. All in all, it's okay.

I like the view from the restaurant. Our room was big and comfortable.

The lack of entertainment was frustrating, the beach was very dirty and we never saw anyone cleaning it, the hotel has a lot of potential with a new management, someone with enough vision to maximise the potential offered by a great building and a nice group of workers.

Breakfast was okay Choices are good The staff are nice The manager ( i dont know his name but he is a big happy guy)is excellent and should be recognised by the hotel for the additional work he does to keep the place going, in particular sorting out the confused staff

The adult pool was not filled with water and we could not use - was out of use - if we knew this upfront we may have stayed at another hotel as we have a kid with a back / spinal issue that needs a pool to exercise At breakfast the food would run out and not be replenished until you told the staff Ordering food from the resto is not easy and the staff get it wrong a lot of the time - e.g a tuna sandwich (which is on the menu)became a smoked beef sandwich (this is not on the menu) Food for some unexplainable reason seems to take forever to order and receive (a few guests were the same as us and waiting forever ) Room service was slow (but the staff delivering were nice ) We booked a suite and the TV in the livingroom was not very good and kept going in and out of signal

Cleanliness, location

Simple, straightforward, staffs are friendly

The facilities need proper maintenance. AC in 327 was not reliable, bedding needs renewal

I just thought it was a great hotel in an amazing location. The staff were really friendly and helpful. There weren't many guests which was good for me but a shame that tourist numbers have not really recovered in Belitung since COVID..the island and hotel are really worth the visit.

There is a fair bit of rubbish on the sort of beach area in front of the hotel.

Breakfast buffet as well as dinner selections were superb, the chef excellent and friendly. Staff, particularly front manager were beyond helpful in arranging for nature outings.

Traveler should be aware that transport on Belitung Island is problematic. Car/driver hires for just half a day are expensive. Grab is only from the airport to your hotel. This transport situation was irritating but overall a minor issue.