TownePlace Suites by Marriott Dubuque Downtown

My Home Away From Home – Exceptional Staff and Service I checked into this hotel on Easter of 2025 and stayed for seven months straight on an extended business trip. Over that time, I saw the property make steady progress and experienced the kind of hospitality that makes long-term stays not just comfortable, but truly enjoyable. The staff here are outstanding. Terry at the front desk sets the gold standard for customer service—welcoming every guest warmly and always going out of his way to ensure we have the information we need. He could honestly write the book on guest relations. Housekeepers Tonya and Debbie kept my room spotless throughout my stay. They were proactive in checking if I needed supplies and took pride in their work, which showed in the perfection of the room’s cleanliness. If any issue arose, Antonio from maintenance was quick to resolve it with professionalism and efficiency. I also noticed a clear improvement in overall service quality during my stay, thanks to GM Alyssa’s leadership. Her dedication to the property and genuine care for guests did not go unnoticed and was greatly appreciated. After seven months, this hotel truly felt like my home away from home. Its convenient location and exceptional staff make it one of the best choices in the industry. I look forward to returning. – Curtis W., Texas

This place is in an older area of Dubuque. A multi level motel with room suites. Our room was a large well done two room suite. Very neat and clean. Plenty of towels and a firm bed. The check in and check out went quick and easy. Parking was within feet of the entrance. Three minor irritants that affected my rating. It was difficult signing in to our streaming service on the TV. Got it done but took several tries. The motel is near active rail road tracks. Plenty of noise in the night. More annoying was the shower soap dispenser. No soap. One would think this would be a high priority but unfortunately no. Suggest you check this item when entering the room in case it needs attention. Not practical once in the shower with no soap.

Loved the full sized refrigerator. As far as the "kitchen " there is a small 2 burner stove top, no oven. It was adequate for heating our turkey bacon. The toaster will need replacing sooner rather than later, but did crisp up our gluten-free waffles. Microwave worked. The wall sockets did not work well and even blew a whole side of the wall when i tried to use my blow dryer. We had to use our water pic by the kitchen sink. Comfortable bed. Safe parking lot. The front desk staff were nice and got the electric fixed fairly promptly. The cabinets and closet was designed for tall people. I'm barely 5' tall, so my husband had to reach for me or i used my own step stool. Nice shower, but room really steamed up and made everything damp. Better ventilation would have been great. All that being said, we'd stay there again. Just more prepared.

Staff very nice. Suite was awesome. Corridor carpets needed to be vacuumed.

Expedia had overbooked this hotel. Got transferred to another hotel that was in a completely different area. Was bummed.

The gentleman at the front desk was helpful, friendly, and professional. The room was clean and comfortable. We would definitely stay again. Thank you!

I’ve been staying here for 2 years, and was pleasantly surprised at the reception by Terry and Sarah. They were energetic and very helpful, and sadly this was not the case prior on my stays. Kudos to them and for the change in front desk staff!

Dog barking at 1:00 am. Air conditioner fan rattled all night. Terrible!!