Hyatt Centric Mountain View

The bed was comfortable

My room Wasn’t ready. Check in wasn’t till 4 and I showed up a little after and the room still wasn’t ready. The next day it’s 1040 am and me and my kids are finishing up getting ready to pack to check out at 11 and house keeping is over here trying to enter our room!! Like for one don’t enter peoples room especially when we don’t ask you to. For 2 y’all are trying to clean rooms before our time is even up but yet can’t have a room ready at 4 when a guest is coming in but then tells me I gotta wait almost 2 hours for my room?? Also being told by the staff my bank may charge double???? How about not telling guest things that DONT even happen!! I’ve gone to so many hotels and not ONE has EVER charged me double on my room! So I thought it was weird that was even brought up. I wasn’t feeling comfortable at that point letting yall even have my debit card. Maybe yall should work on your approach on what you tell your guest.

Facilities were great, but customer service needs work. It took 48 hours for someone to come and offer to clean our room (which was just too late - we were leaving early the next morning). Most of the front desk staff just weren't that friendly or inviting.

Location was great and the staff were very friendly and helpful. Lots of restaurant nearby and most important was a Trader Joe's walking distance.

Conveniently located and clean.

The deadbolt on the suite entry door did not work.

I really liked this hotel. It’s a new hotel in a new residential area of Mountain View called The Village. I loved the area, it felt super safe at night. Lots of restaurants, stores and supermarkets etc. The hotel was super clean, well appointed with a friendly staff. On check-in, the front desk staff were super efficient, friendly and good ambassadors for the hotel. They provided good recommendations for restaurants nearby, so very happy with their service. The hotel rooms were very clean, good bedding, stylish touches like wide plank floors, nice marble etc in bathrooms, under-bed lighting that comes on automatically at night when you jump out of bed. I would definitely stay at this hotel again upon my next visit to the area.

Very comfortable and chic hotel. I loved the pool area. Staff in the cafe were very friendly. Lots of great places within walking distance. Easy parking in the garage.

Clean room

Price around 149.00. Is the best.