Hyatt Centric Mountain View

Location facilities

Noise carried from other rooms/ kids, moving furniture

MARK SALQUIST and HILDA ARIAS made such a huge difference in our "staycation". I will be highly recommending it for our out-of-town guests in the future. The location is amazing, the hotel is spacious and modern, and the service is incredible.

During a guest interaction, Hyatt employee Grace stated that no rooms were available for the requested date. Subsequent independent verification revealed that rooms for the same date and property were actively available through Booking.com. This directly contradicts the information provided to the guest. This incident raises serious concerns regarding employee honesty, adherence to booking accuracy standards, and fair treatment of guests. Providing false or misleading availability information fails to present a true and fair view of hotel inventory and undermines Hyatt’s integrity, transparency, and brand trust. Immediate internal review is recommended to determine whether this misrepresentation resulted from negligence, system misuse, or intentional misconduct, and to assess compliance with Hyatt policies, training standards, and ethical obligations. Corrective action should be taken to ensure consistent, truthful communication across all booking channels and staff interactions.

Terribly over-priced. An adequate but minimalist hotel, but nothing special to justify the price. Average service, bar closes early.

First time staying at the Hyatt Centric brand and did not disappoint. Room was clean, hotel was very nice, and front desk staff were friendly. Only downside is there is a $20 per night parking charge but this is common for the area. There is a lot behind the hotel and you can park there at no charge. We stayed for an early morning appointment at Stanford Medical Center and the drive wasn’t bad. Lots of places within walking distance to the hotel.

My wash sink was clogged when I checken in however, it was late already so I paid no mind until the next day when I requested for a maintenance service in the morning and no one came. Went out for lunch at 12pm but checked by front desk to bring up the issue again, she paged for maintenance and I left. I came back 5 houra later to find that my sink is still clogged so I went to front desk (different shift). I brought up the clogged sink again and that I requested for maintenance twice, however, the lady with an attitude told me that maintenance came at 9am. I told them that it's not possible because I was in my room the entire morning until I left for lunch at 12pm. She kept insisting that it's on the report whether I believe her or not. Then she followed with a sassy, "what do you want me to do? Do you want me to call for maintenance again?" At that moment I was already fed up and just said to forget about it. While she comped my parking, it doesn't erase the fact that their hotel staff is just full of incompetent employees (some with attitude) who either need more training or should not be working in the hospitality field ever.

Rooms were very clean and housekeeping was excellent. All amenities and staff were exceptional. The hotel location is extremely nice and central.

部屋広い！清潔！治安がいい場所にある

4名で宿泊しているのに毎日バスタオルが3枚しかなかったこと。