Sheraton Kauai Resort Villas

Roach infested hotel. Moved to three different rooms all with the same problem. Roaches were on the nightstands, bathrooms and walls. Yes it’s tropical and raining but these were big roaches and multiple in every room. The room is dated and old. The air conditioning is loud. The towels are ripped. But the worst thing was all the roaches. We had to keep all bags closed throughout the trip to keep them out of our bags. Horrible vacation. Ruined our trip. We were not compensated or anything. All they kept saying was “sorry they come out when it rains.” It rains every day on the island. That is an excuse. Been to Hawaii many times and never had this problem at any other hotel. Checked out early and went to another hotel on our last night.

Before covid my husband and I stayed at the hotel for 2 week stays and always splurged on the 4th floor overlooking the beach and ocean as one cannot beat that view. We now rent a condo but we always visit the Sheraton Kauai Resort because we enjoy both RumFire and Lavas. The staff always remember us and warmly welcomes us with a special shout out to Benjie and Noel at RumFire, Gina at Lavas and David who manages both locations. Meeting the General Manager was a highlight and Katie personally arranged for our dinner reservations at RumFire as we arrived on Valentines Day. The filet mignons that were personally presented by the Executive Chef were outstanding and probably the best we've ever eaten. The Chef also surprised and delighted us on another evening with an incredible seafood and rice dinner. We've been visiting this property off and on for approximately 12 years and again it's because of the great beach location, the ambience but especially the wonderful staff. Thanks to all of you and hope to see you again next year! Patty & Mike

Breakfast was awesome! Loved the Lava Cafe! Best location on the island..jmo.

Wonderful ambience at this Bonvoy property. Would definitely recommend. My room on the 4th floor overlooked the pool and the beach. Just perfect. The beach was great for walking on, and viewing monk seals and turtles that were frequent visitors. Great location. Employees were friendly and efficient. A little bit of a “laid back” vibe which is definitely to my liking. Plenty of places to sit around the property, and the free activities made for a nice change of pace. My lava rock bracelet will be a constant reminder of a great trip.