Sheraton Kauai Resort Villas

Overall really disappointing, we splurged on this hotel as the last portion of our trip thinking it would be really special. We were incredibly disappointed, the location and rooms were lovely & the property is in a great location near shops/resturants. We felt the service from hotel staff was very rude and unhelpful, the pool was very crowded and the pool itself diddnt feel clean, people reserve chairs very early and leave there things all day without being nearby, we opted to hang out on the beach as it was nicer. There’s a lack of options for breakfast on the property, one small cafe with some ready made meals and black coffee which always had a huge line. There was no assistance with helping with our bags to and from the room, the car park is quite far. Overall I believe with the price you pay the service and quality is simply not worth it. Save your money and book elsewhere

Location was beautiful. Pool was tiny and milky water and really crowded. Limited breakfast options and long queues for bad coffee. Room service was absolutely disgusting and served in a takeaway bag. The sofa bed was old and uncomfortable. The food at rum fire restaurant was amazing but was booked out and only open Thursday to Sunday. Both interactions with the concierge were disappointing and truly unhelpful. Just feel like we paid top dollar and really average overall. Would not recommend or rebook.

Location

Your concierge should be fired for lying

Amazing location with direct access to the beach. Very helpful staff. Excellent restaurant

They didn’t offer to move us until the next day. The move worked out much better but we did not sleep more than 2 hours the first night. I asked for a credit and they refused and only offered $100 for an awful room not worth a night at all. I’m sorry but they should credit me for the night. Also beds in that room were terribly uncomfortable. Our new room is great. Thank you

Beautiful location and facilities.

We stayed here for a week right after Christmas and had a wonderful time. The resort has an amazing location right on the beach. The pool and hot tub were nice. We were always able to find chairs even when coming down later in the day. Food at both Lava and RumFire were good. Service was also friendly and nice. The Platinum breakfast benefit is ok, only worth $16 discount for 2 people total if you order hot items. It’s an older hotel, but we had no complaints at all about our room. It was a good size for our family with kids. I don’t understand these recent negative reviews. I think some people are confused by the timeshare side of the hotel (across the road away from ocean). Or they expect Four Seasons level service, if they want that-go ahead and pay quadruple the prices and enjoy it. We had a great time at the Sheraton Poipu!