DoubleTree by Hilton Winston Salem - University, NC

People next door were very loud. I called downstairs and they promptly took care of it.

No cart to put luggage on when we were leaving. We are in our 70s, so it was a struggle.

Good afternoon, I’m leaving this review to shout out the awesome Chrissy at the front desk. She is amazing and helpful! If I have any concerns about my room or anything around the hotel, she has provided great help.

The property was very clean however there was only a half a roll of tissue paper in the bathroom when I got there

The walls are super thin. I heard everything iand everyone also they put me right by the elevator, so every time the elevator open and close, I heard it also heard everyone who said anything when in the halls I got no sleep and even during the day could not sleep because staff was cleaning rooms.

Double charged changed rooma

We have had great experiences at other doubletree hotels, but this one was just barely OK. Musty smelling room, loud clanky air conditioning unit, fogged up windows the entire time, and unfriendly front desk staff made me wonder why we were paying over $300/night.

Good

Check In was great! Front Desk Agent was friendly and sent a text to make sure I didn’t need anything. Hotel was modern and clean and room was spacious although the tub needed minor repainting. Unfortunately, I had an emergency the next morning and called down to request 30 minutes additional to check out. As a hilton honors member who has traveled all over the US and Internationally, it was disappointing that I could not even have a 15 minute grace period without being charged $50. I explained it was an unexpected delay and was still denied. Checkout was at 11:00am on a Sunday. I requested until 11:30am and was told no. It is unlikely that I will stay at a Hilton again because of this inability to provide customer service. The hotel was not sold out and there were rooms available for that evening so it is not as if they could not have accommodated. Many years ago I worked at a five diamond rated Hilton property where guest service was paramount. This went against this very concept.

Great staff

I enjoyed muy stay at the Doubletree, Winston-Salem off University Parkway. Thank you for the hospitality.