DoubleTree by Hilton Winston Salem - University, NC

I had an amazing experience thanks to Christine at DoubleTree by Hilton! From the moment I arrived, she went above and beyond to make sure everything was perfect. Her warm, welcoming energy made me feel right at home, and her professionalism was top-tier. Christine truly represents what great hospitality should look like — attentive, kind, and always ready to help with a smile. Thank you, Christine, for making my stay extra special. You’re a true gem!

The water feature was not in operation. The staff was kind the bed was comfortable. The room was clean and so were most of the common areas but the pool needed a little upkeep. There were cigerett

Bed was comfy.

Room was musty and not clean

The updated look of the hotel. The breakfast was very good. The bed was very comfortable.

I asked the front desk person in advance, to communicate to the cleaning people, that I didn't want them to come in and clean my room, because I didn't see the do not disturb card. The house keeper obviously didn't get tge message, because they came in the room and cleaned it anyway and I had my valuables out and the safe didn't work. Next, the air conditioner wasn't working in the elevator or the hot hallways. Mind you, it was 100 degrees daily. This can be a health hazard to someone. This hotel needs more carts because they wasn't available until I was checking out and I only saw 2 of them.

Carlton the bartender in the lobby bar was extremely nice, knowledgeable about the area and gave us a great bbq restaurant recommendation.

This Doubletree is one of the older designs but is kept in good condition. Most employees were helpful and efficient, however the front desk and breakfast area was understaffed. The evening shift had only one employee. Parking is a little inconvenient for someone who can't walk far but it had a large covered drop-off and loading/unloading area at the main entrance. There was an adequate number of parking spaces to handle a full house. Attractive and clean main areas and room. Breakfast buffet was good but the fresh fruit was not well-stocked. Convenient location. We could not hear traffic although highway was nearby.

Great hotel, elevator was a little slow other than that great place

It was good for the time we were there, didn’t stay long, def recommend