DoubleTree by Hilton Hotel Portland

Hotel is weird shaped. Rooms were tiny and smelly. The hotel was under construction. The elevators were out of service and we had to drag our bags up and down on stairs. Staff was very rude.

The property was old and needed updating. Only one elevator worked which was inconvenient

Elevator was broken but staff were exceptional and facilities were well kept

Room was not that clean.

Rooms are surface clean only, someone else's toothpaste splatter was on the bathroom counter, grit and mold in the tub area, dirt and dust accumulation on the carpets. While maid service was requested, it was not received. As I was early for check in, I sat in the reception area. Front desk staff was curt with many of the guests, turning them away from check in before 3 PM, rather brusquely I might add, without checking the computer to see if the rooms were ready. I saw no one in management, or at least no one dressed professionally enough to be considered a manager, my entire stay. Overall, I am very disappointed with this Double Tree by Hilton and will not be returning.

Location and free shuttle to airport.

Early check in appreciated. Nice pool. Otherwise, the room smells bad and is dirty (peeling paint in the bath, splatters on the bath wallpaper…)—but the smell is just gross.

Nice hotel. Clean and friendly staff. They kept knocking on the door at 8:00 and 9:00 am, for housekeeping even though the do not disturb sign was on the door.

Avoid at all cost!! Dirty… Unvacuumed floors, unclean bathroom, limited towels, no soap, previous occupants hair on the toilet. This DoubleTree was THE WORST. Shame on Hilton! The two people at the front desk were pushed to their limit with limited cleaning staff. Fortunately, I was moved to another room but that was barely better. Immediately had to go to the Dollar Tree and buy flip flops, disinfectant spray and cleaning wipes. And as a departing gift they added an $8 “gift shop food fee” that wasn’t mine. I called to ask for it to be removed and was told “It must be yours, if we charged the room” and then connected to accounting to leave a voicemail. HORRIBLE!!!

Good location for easy on off highway too.