DoubleTree by Hilton Hotel Portland

The front desk staff were great. My reservation didn’t include breakfast since I booked through third party but the staff accommodated and gave it to me. The food however was not the best. I ended up taking a few bites and then leaving to go get bk elsewhere. The rooms are nice but don’t receive thorough cleanings. The window still was covered in dust and someone wrote clean me. When I left my room for the day I put the do not disturb sign on the door however housekeeping still came in and gave me new towels but didn’t make up beds or do anything else. Overall, decent hotel and great location.

It was very close to the airport and had a lot of options for food and gas nearby. Short drive to more touristy spots.

What a weird hotel. This place looks like they hired an architect who usually designs waste water plants. It's two round towers that look out over a dying mall and an abandoned Cracker Barrel scenic. There's no landscape to see from your tower, just the ugly roof of the middle flat part of the building, and all of the other rooms in the other tower that you can see directly into. But don't worry, you won't have your curtains open anyway since the sun beats directly in and bakes the room to a million degrees and easily overwhelms the gasping outdated AC unit. The awkward round hallways, small elevators, and wedge-shaped rooms mean it's difficult to get your suitcases lugged up and in. But don't worry, you'll have plenty of time to fuss with them as the elevators are barely functional and the room key sensors often don't work on the first try. When you do get into the rooms, you won't want to stay as they're filthy. Someone had very clearly been sick all over ours at some point before us. A cursory wipe down had been accomplished but there were still drips all down the walls and cabinetry. I'm not very worried, though, as it had clearly been long enough between their stay and ours that the shower curtain was able to grow a healthy mold colony. I don't want to talk about the floors. I've already scheduled a hepatitis screening. The redeeming part of our stay was the people. They were so clearly over worked and still friendly and helpful. Do better, management.

This hotel was a complete letdown and absolutely not worth the money. No complimentary coffee in the lobby, carpet had stains, and the towel hook was literally falling off the wall. When I asked for shaving cream, they handed me a useless little packet that was a joke. The pool area didn’t even have towels available. For the price they charge, the basics should be covered—this place failed across the board.

Blood on my sheets

We came upon a shower that was filled with the previous guest’s hair all over, which is extremely unhygienic. The carpet was very very dirty. We were lacking towels, shampoo and soap. Even though we had requested some, we came back to the hotel on Sunday night to find that the rooms had not been cleaned and the front desk’s reply was simply: “none of the rooms were made, we were short on staff”.

It just felt really obvious all the different ways the parent co of Double Tree has cut corners to make hotels worse for patrons and employees in favor or shareholder wallets (despite prices being astronomically higher with no additional benefits to the patrons or staff)

Overcharging for limited breakfast, offer room service but no one picks up, and elevator was out cause a log jam to service up to 9 floors.

Room was clean and comfortable, staff was friendly and welcoming. Room walls were not soundproof, however; I could clearly hear the conversations of people in the adjoining room.

Staff went beyond being helpful and friendly