Sheraton Boston Needham Hotel

MICE IN THE ROOM!!!!!!!! We had mice in our hotel room. Running around . Absolutely disgusting. The front desk didn’t even comment other than to say they refunded us for our stay. Clearly a known issue. And my research has now shown this has been a problem for years. Wish I had read reviews before going. Gross!!!!!!!!! My children are horrified, were crying hysterically and we were left with nowhere to stay late at night.

It was very cold even with temp set at 76

The staff was very nice, especially the young lady who checked me in. The lady who was about to clean the room when I left was also very nice. The bed was comfortable and the bathroom was nice and large with nice soaps and lotions.

The problem with the heat! I pushed Heat, High and every button that looked as if it might help. Heat would blow out of the vent near the windows for about 45 seconds and then stop. Most of the time, the heater was essentially an air conditioner blowing out freezing cold air and I wore heavy sweater and my jackets into bed. Also, there was a terrible snowstorm last weekend and when I arrived, the steep uphill driveway to the Sheraton lobby was completely iced over. Halfway up, the cab driver was all set to leave me stranded on the icy driveway with my luggage because he was having so much trouble getting the car to keep running on that steep incline. The staff member who checked me in (and she was lovely) told me that the city usually ploughs their driveway but hadn't done it that day, a Saturday, because the factory next to the hotel was closed. I had the same trouble taking a Lyft into Needham; the Lyft couldn't get up the steep, winding driveway. Shouldn't it have been the responsibility of the Sheraton to hire a private company to clear its driveway if the city wasn't doing it? Aren't they responsible for making sure their guests can safely access the hotel? Finally, I'll mention this but it's not something that bothered me terribly: the room had absolutely no character. Not a single picture or anything decorative - just white walls and a white ceiling that looked like it was made of cement. I was there just to have a place to sleep that night but it seemed strange that unlike most hotels, decor apparently didn't matter.

Nice room.

Too far from elevator. Requested a room near elevator when I reserved, but didn’t get it. Waited two hours for order for room service. Front desk took care of this and we promptly got out order. Food was good and hot.

The hotel is beautiful! It may not look it from the outside, but once you walk through the doors, its cute and welcoming! The front desk host, Demetrius, is incredible! He was so nice and so easy to talk too as well as very helpful with anything we needed! The pool was so clean and warm! I must say my family will be back to stay. Its also 3 mins away from the Boston childrens Needham location which is so much better than going into Boston to the Boston childrens hospital! To say the least, we enjoyed our stay at the Sheraton Needham MA location

The staff at check in and check put were wonderful. Fielding phone calls and doing check ins simultaneously and professionally. It was a stressful snowy evening and I think your staff handled it with grace. The bartender was slso very busy with several customers and orders but was pleasant and attentive to all. I was very pleased and will be back again when in need of accommodations.

Check out alerted me to a back entrance that leads to and from the parking garage. The front entrance is steep amd winding and was a bit sketchy in the snow. Understandable as we were getting hammered with a bad snow storm but I definitely wish I knew about the less steep entrance. Thankfully I have an SUV.

Breakfast was fresh and tasty.

location, facilities, room decoration

bad experience

slow breakfast that we paid for and turned out its only for 2 guests not for all 4 (2 kids didn't get option for food - 35 minutes waiting for eggs and rude and inattentive staff ; bathroom had mold in ceiling and our kid has asthma - not good ! heater did not work and worst thing was the pool - main reason we booked the place for ! pool was unusable as AirCondtioner in pool area was blasting arctic cold air in January winter weather ! we reported the issue and no fix ! never going back ! Oh and they charge huge parking fee (not disclosed in advance ! )

The staff tried to help him, put me on the fifth floor after going to the fourth floor and finding a disgusting dirty room with someone’s wet towel hanging and a bed that had been used and belongings belonging to someone else in the room was scary to enter the fourth floor room as a single woman try traveling all across the country from Montana all day… Made my stay feel creepy

The staff tried to help him, put me on the fifth floor after going to the fourth floor and finding a disgusting dirty room with someone’s wet towel hanging and a bed that had been used and belongings belonging to someone else in the room was scary to enter the fourth floor room as a single woman try traveling all across the country from Montana all day… Made my stay feel creepy