Sheraton Boston Needham Hotel

the beds were good, fast check in and check out

The phones did not work in both rooms that I stayed, I even called a repairman, he came and couldn't fix it. The thermostat in the first room I stayed did not work well, was very noisy and would not warm up the room properly. The shower handle did not work well (was either loose or hard to turn off). The conditioner container was empty. I asked to bring me more and the service people brought me another refilling bottle, which was also nearly empty. I was switched to another room for my second night and again the conditioner was empty and the phone in the room did not work. The breakfast was good, but there was no alternative milk available (like soy or almond or oat) and very limited amount of fruit (cut watermelon, cantaloupe, sometime grapes).

Very helpful.

They were not open for lunch.

Staffs were so kind and polite and the atmosphere was so friendly and good. The breakfast has good quality and also included nice snacks every evening. The parking was $10 per day which was great.

The restroom door inner side was so dirty and the restroom was not cleaned well. They didn’t provide tooth brush and toothpaste. And it would be better if they had pair of slippers for shower . The room was clean overall but the restroom was not cleaned well.

It was comfortable and the staff was incredibly friendly.

It was a little farther from downtown Boston than I realized, but that isn’t the hotel’s fault. Also, public transit is accessible, but the walk down the hill to go to the bus stop is scary.