Las Palmas by the Sea All Inclusive

The hotel itself was very average. I have been to Mexico multiple times, but I would say that this resort needed an update more than most places I’ve gone to. When we got to the resort as we had booked an ocean view room, and there was no balcony and half of our “ocean view” was blocked by a very large Palapa. When we asked to change rooms, we got told there was no availability and no help was given beyond that. The staff were very hit or miss, they were either absolutely excellent and wonderful, smiling and happy. Or it was very apparent they weren’t very happy to be at work, and they pretended not to remember you after interacting with them several times. The food was mostly buffet, there were only 2 options to book a reservation for a dinner each night. I found the buffet food to be quite redundant and repetitive. It also catered to their Mexican clientele which normally I don’t mind but again the food was quite repetitive There were also very limited options for snacks and the snack bar during the day often looked like it was quite picked over or or the food was very overcooked. The bar and the bartenders were phenomenal. Drinks were mixed well and there was always access to water which was lovely and they gave you lots of water in your room. The adult only pool had very limited seating around it, which was frustrating and lounge chairs were often occupied by “towels” and not people. The kids pool often played loud music that could be heard everywhere on the resort.

The staff were all exceptional! The room wasn’t as quiet as we would like but overall everything was great!

Terrible “resort” all around 1950s style. No room service one bedroom outlet minuscule pool. Food was horrible tasted like last weeks leftover. We checked out first day and found Villa de Palmar which was excellent.

This is a very average property. There is only one buffet to have your meals and the food is ok, nothing great. It seemed like we were eating the same thing every day. I would give the alcohol a C-, the wine was terrible and you couldn’t taste the liquor in a hard drink. There really isn’t much to do around the immediate area, shopping and restaurants are about a 3 mile taxi ride. The staff were very nice and the hotel is very clean.

It was such a

I would NOT recommend this place to anyone. The customer service at the front desk was absolutely HORRIBLE to both my man and myself. There were two times I approached them. I went to ask a question for more toilet paper and to I ask for help to find a meeting location for a Zipline they were down right RUDE. They even said crude things as I turned to leave, thinking I didn’t understand what they were saying. I received more kindness and assistance Dow the road from the customer service at the front desk of Krystal Puerto Vallarta. The food was mediocre at best. We had the vendors, that wander the beach, gather right outside our balcony. There was little to no peace on the balcony to enjoy the beach and the sound of the ocean. Their “security” was more concerned about the patrons that paid to stay there than anything else. The waitstaff, bartenders, and house keepers were kind and did a great job keeping the hotel clean and running. Definitely not happy or satisfied with this stay. Very disappointing.

Staff was awesome; Luis, Salvador, Miguel and Edgar were amazing. Loved the location, food, everything was great! Go back there again in a heartbeat!!!

Excellent service and pretty good food. Need refrigerator in the room.

Decent experience. When we initially arrived the bellhop didn’t like the tip he received and made sure we knew about it. We only had 4 carry-on bags and had just arrived with limited pesos. We would have tipped him more but didn’t have enough at the time. I would have adjusted the tip later but with the snarky comment I decided not. All of the other staff was good though.

Bugs on bed, humminity odor in rooms, too noisy unable to have a good night sleep.