Hilton Memphis

Everything

Trinice, who worked the front desk, was very knowledgeable and went over and above to ensure my stay was pleasant.

Staff were nice & friendly! The hotel was very nice in appearance, location, and with amenities!!

The water pressure in the shower could have been better.

I had an amazing stay at the Hilton Memphis! From check-in to check-out, Wynter, Trinice, Shelita, Bri, and Tasha provided exceptional customer service and made the entire experience wonderful. They were all very attentive, professional, and made sure all of my needs were met each day of my stay. Their kindness and dedication truly stood out and made me feel welcomed and valued as a guest. Thank you all for making my stay so enjoyable — you are all amazing, and I can’t wait to return!

Sink was clogged, asked for help, told help was on the way, help never came

For the past 15 years, I have stayed at the Hilton Memphis each April for a quarterly business meeting and related entertainment events. Since 2025, I have noticed improvements in overall quality, especially in security and customer service visibility. The hotel deserves credit for the increased security presence. After the multiple vehicle theft issues in 2024, security is now much more visible throughout the parking areas and around the property. During this visit, there was a combination of hotel security, private security, Memphis Police Department presence, and National Guard personnel visible around the area. Having been directly affected myself in the past, I found the additional patrols and visibility noticeable and appreciated. The property still felt dated. While the rooms were functional and reasonably clean, they don’t reflect what travelers expect from a major Hilton property. Common areas, room finishes, and overall presentation could use modernization. The hotel also appears barely ADA-compliant. For a large convention-style hotel, accessibility and ease of movement should be much better than what currently exists, i.e., the removal of the escalators from the main floor to the lower levels. Service was mixed depending on where you were in the hotel, but several employees stood out in a positive way. Front desk clerks Shelita and Trinice both provided strong customer service during my stay. They were professional, courteous, and helpful throughout the visit. Also, I want to recognize housekeeping attendant Honolate, who went above and beyond during my stay. Small things still matter in hospitality, and that level of effort deserves recognition. One of the more disappointing aspects is the lack of premium amenities expected from a hotel this size. There are really no meaningful perks for Diamond members in the premium access lounge. Before COVID, the hotel had an executive lounge on the top floor, which added value for frequent Hilton travelers. Its absence is definitely noticeable, making the hotel feel far more basic than it once did. The limited dining options and minimal Diamond recognition further contribute to the feeling that this property doesn’t reflect the Hilton brand experience many longtime guests remember. I still believe hotel management lacks transparency and follow-through when issues arise. I say this from personal experience. Communication and consistent follow-up with guests would go a long way toward rebuilding confidence for longtime customers who have supported this property for years. Bottom Line: The Hilton Memphis has improved in some operational areas, particularly security, and employees are working hard to enhance the guest experience. However, the property still has significant shortcomings in modernization, amenities, accessibility, and overall consistency. Convenient for large events and meetings, so so for the upscale traveler. Recommendation, but proceed with tempered expectations.

Location close to the hospital for visiting

Very unclean, outdated rooms

Hotel as a whole. Especially the staff.

Toilet wasnt flushing properly.