Hilton Memphis

The staff at the Hilton Memphis was, by far, the friendliest, nicest and most accommodating staff at a hotel we have ever stayed at. A few that specifically stand out were Trinice, Shelita and Miss Pat. Trinice and Shelita checked us in and gave restaurant recommendations and directions. Eating breakfast with Miss Pat was truly a warming welcome to the morning. It is wonderful to come to a hotel where the staff enjoyed being at work. Hilton Memphis, you’re doing it right!

Staff were fantastic- friendly, helpful, approachable, especially in the restaurant. Meeting spaces were good although overall the lobby and meeting spaces were heavily scented - enough to give those sensitive to smells a headache. The rooms were comfortable and amenities were good, but the overall cleanliness could use some improvements. My room had a pill laying in the middle of the floor from the last guest so clearly not well cleaned! Dressers drawers wouldn’t all open and had to get maintenance in the close the curtains as they were off track (although the showed up right away).

The view was wonderful. The rooms were very clean.

The fees and parking charge! Never had to pay to park at a hotel. I’d have stayed longer if they didn’t charge $50 to $60 fees that aren’t necessary. It would have been per night. Instead of a one time fee. Get cash because they don’t tell you the buffet has servers and tips aren’t included in prepaid breakfast.

The room space and staff

Nothing

I got food poisoning from the pizza

We had to travel to Memphis due to a family emergency which was stressful enough but then had to extend our stay by a day. Trinice at the front desk was extremely helpful in ensuring that we were able to stay in our hotel room and not have to move.