Hyatt Regency Louisville

My experience with Head of Security, Terry, was amazing. I felt so safe and welcomed…not to mention he smelled so good! See you next time Terry!!!

Terry Mandley with Security is so welcoming to all the guests and he helps all the employees whenever and wherever he can. He makes sure that everyone has a great day!

Mr. Terry from security is awesome! While I was not staying at the Hyatt, I visited the Starbucks and Mr. Terry went above and beyond to ensure my experience while simply sitting in the outdoor lounge area was amazing.

The experience at the hotel was awesome! Great rooms and complete amenities. The security supervisor, however, was phenomenal ... kind, knew exactly how to direct us and definitely made me feel welcome and I'm an 81 yr old flight attendant with Southwest Airlines! I, too, get awards for great customer service so when I recognize that skill in others I comment because it's a RARE skill these days.

One of several major hotels in downtown Louisville. Good staff, all competent and pleasant. Everything in the room worked. Shower was a little undersized and could have used a no-slip matt. I would stay there again.

I’m sure this is a decent hotel, however they were definitely off their game. I booked my stay with points through my credit card, because it was last minute I called and verified the reservation and availability because I’m traveling with my wife and 2 small children. Everything looks good. Upon arrival, I’m informed they don’t have the 2 queens I booked available. We go with the next best option which is a queen and a pull out. We proceed to the room, only to be met by someone already in the room. Back to the front desk to rectify the situation and now all that’s available is a king. We were not offered any comps, discounts or anything to better the situation. Very poor performance and follow through on the staffs end. This also took place from 9pm-11pm with 2 small children and an upset wife. Instead of owning the mistake, the staff placed blame on every one else. A simple, “we messed up and we’re going to fix it” makes a world of difference.

I stayed in Louisville for the first time for two nights last week. It was my first time in Louisville and was looking forward to seeing old friends and doing some bourbon trail. Check-in was bizarre as there was a third party valet service that did not give you a receipt, just a text and I was a bit uncomfortable handing a brand new rental over to someone without a receipt but the lady was very convincing and I moved along. There is no bell service which was a pain as I have a handicapped spouse so I had to get the trolley and move my wife and everything myself . That was a bit frustrating but was quickly met at the WOH check in by a very nice person that welcomed me and gave me a welcome bag with water and cookies. I was upgraded to the VIP suite and was presently surprised at the layout. Extra bathroom was very nice. The only frustration with the kitchen was no silverware even though they provide glass dishes and glasses but no way to eat with it. When I asked for some I was given cheap, barely usable plastic fork packs. Not cool. The gym was modern and worked great, my wife and I both enjoyed using it and there was plenty of room and equipment. Overall the experience was great and made even better by Monique on my check out who took my return reservation. She was very warm and is a great example of a true customer service agent.

From the breakfast Buffet to the superb Valet service to the cleanliness to Staff like Terry Mandley head of security, everyone was top notch!! Great view from 17 and good time on 4th. 5 Stars!!

Terry is awesome! He ran off all the crazies! We felt so safe with him on guard. Stay ready so you never have to get ready! GO MSU #3