Hyatt Regency Louisville

Great place to stay when you are traveling to Louisville. Ideally located close to the attractions of Whiskey Row and other downtown amenities and restaurants. Staff was courteous, rooms were clean and made up daily, parking was convenient and the downstairs lobby was comfy and inviting. I must particularly call out the above and beyond customer service of Head of Security / Supervisor Terry Mandley. My wife and I were standing out in front of the hotel by the Starbucks waiting for our airport Uber. Terry introduced himself asking after our stay, he was friendly and attentive. He went inside and we continued to wait. After several minutes he came back noticing our ride had not picked us up. We let him know that the Uber driver said he as there and we were concerned with missing our ride to the airport. Terry immediately knew that there can be confusion with Uber drivers based on the hotel address and the hotel fronting on multiple streets. He told us to stay in place while he literally ran down the block one way to the corner. Not finding our driver there he ran past us to the other corner and around the block. He came back to us through the hotel, had found the driver and had him waiting for us in the valet pick up area in the back of the hotel. My wife and I would have never connected with our driver had it not been for Terry's extraordinary customer service! We made it to the airport on time. Terry's help turned what could have been a stressful morning into an easy ride to the airport. Terry is a great representative for Hyatt Regency Louisville. Great hotel, great stay..................................... Rod & Valerie Lucio

Terry Mandley, Head of Security, and the rest of the staff were exceptional. So kind and welcoming-- and provided great service.

Terry the supervisor very professional and so friendly. Congrats Terry on your accomplishments with Hyatt ✨

My stay at the Hyatt Regency Louisville was excellent from beginning to end. I called to make my booking over the phone. My wait time was less than 3 minutes and the customer service agent was very helpful in booking my reservation. When I arrived, I was able to park in a convenient spot located on the 3rd level of the garage, which led to a walkway that connected directly to the hotel. I rung a bell and was promptly buzzed inside without having to wait. I was able to check-in via my mobile device and was able to retrieve my room key from customer service in mere moments. I was given a beautiful room with a view of the city which was very spacious, clean and comfortable. After settling in, I got in a nice work out in the fitness center which had a decent amount of equipment which was included everything I needed for my training. There were plenty of restaurants and dining options within a short walk of the hotel. I chose to dine at Sway, the hotel’s restaurant, for dinner. I got the salmon and wild rice with asparagus. Everything was tasty and very tender. It was nice that I was able to place my order from my phone. I was given a specific time to pick up my order which allowed me to shower before going downstairs to pick it up rather than sitting at the bar waiting for it to be prepared. There appeared to be plenty of other activities and sights to see within the vicinity of the hotel. Unfortunately, time did not permit me to explore as much as I would have liked. Should I plan to return to Louisville in the future, I will definitely choose to stay here again. Thank you for a wonderful experience!

My stay was wonderful! Everything was clean and comfortable. Terry, head of security, was always present and ready to help, and the front desk attendants were incredibly kind and warm. Highly recommend staying here!

Loved the outside area, spent a lot of time here while in town for the ACC Outdoor Track Championships. Terry was very welcoming and friendly, made our stay exceptional!

Had the best time staying at Hyatt!! Loved the security man Terry he’s the best!