Hyatt Regency Louisville

Louisville Hyatt Regency was nice, neat and organized. Terry the head of Security was very gracious and helpful.

Terry Mandley is the best! So friendly, so helpful! Always smiling. When I needed to put together a quick business meeting, Terry did everything needed to make it successful. He’s the man!!

My husband and I were here for a week and we had such a terrific experience!!!! The staff here is sooooooo nice!!!!! We booked with Denise and she's stellar!!! When we checked in we checked in with Aniket and he was wonderful. He was very attentive, kind, and professional. I got to interact with the manager, Laura Lee, and she is AMAZING!!! She was so warm, accommodating and welcoming. She went above and beyond to make sure that we had a great experience. Terry was the head of security and I felt so safe and protected with him. He was always to be seen and went out of his way to open doors, escort, assist with carrying items. He was exceptional!!! We ate at the in house restaurant, Sway. OMG, the food and service there is WOW!!!! The brown butter salmon they have there is to die for. We ate at Bob's and Jeff Ruby's and the food at Sway was the best of the 3 and the least expensive. Our server was Fatou. I think she was dropped from heaven!!! What an incredible human being. She is one of the nicest people I have ever met in my life. She was attentive and made great, genuine recommendations. I would visit Louisville again just to see her and I'm not joking!!! The location of this hotel was terrific. I noticed that lots of pilots stay here. It's close to the airport and very walkable to everything in Downtown Louisville. Overall, we had a great stay at this Hyatt. They are renovating. It's not loud, but the rooms on the higher floors are super nice because they are renovated. So, I would request based off of that. I think the renovations should be completed this year. They started at the top and are working their way down (I think floor 13 when we were there mid March 2026). Also, I really liked the view I had that faced South and West. See pictures. I will say that the water pressure is excellent and the beds are very comfortable. I would highly recommend this hotel. We had a phenomenal stay here!!! We will be back for certain!!!!

I was in a new state, a new city, new hotel, and atmosphere entirely to attend a conference all by myself. I was a bit anxious and fearful of what could go wrong being alone. Because of the exceptional experience, professionalism, and genuine care and intent of the whole team at the Hyatt Regency in Louisville, specifically Laurice and Terry - my concerns dissipated immediately and remained that way for the duration of my stay. They made me feel welcome and at home. On top of the phenomenal staff - of note - the best staff I’ve ever encountered in any hotel experience, the room and common spaces were warm, welcoming, clean and well cared for.

Our stay was relaxing. Staff were helpful, location was great for the conference I was attending. The highlight though was when “Uncle Snoop” (aka Terry- Head of Security) took our family up to Spire to show the city. He made connections with the kids, found commonality with each of us, and gave ideas for things to do while in town. We hope to visit again another time, maybe we can make the Derby next time!

Our stay was amazing! The rooms are modern, comfortable and breakfast was delicious. Terry, the head of security, went above and beyond, to make sure we had what we needed for our meeting.

Nice big room. Very convenient location.

Everything was good.

We had a lovely stay at Hyatt Regency Louisville. The staff was so friendly and accommodating, the rooms were nice and clean. The highlight of our stay was when Terry Mandley (head of security supervisor) took our family up to The Spire to see the 360° view of the city. He was so friendly and personable, telling us about the surrounding buildings and the city in general. Hyatt Regency is lucky to have Terry on their team, as he’s an ambassador for both the hotel and Louisville. We will definitely be back!