Hyatt Regency Mission Bay Spa and Marina

Great hotel for kids

Na

Very nice stay, the place was clean the staff were very friendly. There were a lot of free activities for the kids. I loved that breakfast was included.

Nothing

My favorite Hyatt property I’ve stayed at plenty of properties as a Hyatt employee. I have things I look for and expect from hotels and this property exceeds all expectations and more!

The location was great and the shuttle to the beach was convenient. We also appreciated being able to check in early and having access to free beach equipment. Unfortunately, the rest of the stay was pretty disappointing. The breakfast buffet was not good at all. The food selection was limited and the bacon was so bad I could barely eat it. The room also wasn't as clean as I expected. There was hair on the floor when we arrived, and housekeeping never cleaned the bathroom sink area even after I cleared everything off of it to make it easier for them. The fees were another issue. The daily incidental hold was much higher than I have experienced at other hotels, and being charged a resort fee every day instead of one fee for the stay felt excessive. I was also given conflicting information by the front desk. One employee told me a complimentary teepee setup could be arranged, but when I called back the next day I was told they didn't have any and was repeatedly told I didn't have the correct package. For the amount of money we spent, I expected a much better experience. The location was the best part of the stay, but the food, cleanliness, fees, and inconsistent customer service made this a disappointing visit overall.

I stayed in a marina view suite with two small children. The suite was extremely disappointing — there was a distinct moldy/damp smell in the room. Every time we entered the room my three year old complained about it. The curtains were dirty and overall the room felt worn and tired. I was also given wrong information twice when I asked questions at the front desk. But the service was friendly even if unhelpful in this respect. My three year old loved the heated pool and waterslide. It was very crowded in June so I can only imagine what it’s like in peak summer, but all the kids were having a great time. The service in the Red Marlin restaurant was really friendly. I also appreciated that the hotel gave us chairs and sand toys for the beach. Overall it would have been a good stay if the room had not been so disappointing and if we’d received better service.

The whole experience

The rooms were spacious and clean. The pools were great for families and kids. I would have liked to have had more food and beverage choices on the property. The parking and resort fees were high and added an unexpected cost to the stay. We upgraded our room and had an amazing balcony view.