InterContinental Madrid by IHG

I have been a member of the IHG group for a couple of years now and have had nothing but great experiences in all locations/countries I've visited. The Intercontinental Madrid was no exception. From the moment we stepped in we were greeted by extremely helpful and cheerful staff who couldn't do enough to assist. I don't think there was a staff member who didn't greet us when we walked passed which really made us feel welcome. The hotel itself is stunningly beautiful. The bar, restaurant and rooms are spectacular. The cleanliness and overall elegance of the establishment is reason alone to visit Madrid. I have to give a special shout out to Deyanira R. who works in the Club Lounge. The level of service we received while we were there was astounding. Whether it was offering us coffee or recommending what to have for breakfast, she never once failed to make us smile. She effortlessly made sure that every person in the room was attended to from taking a food order to simply closing a blind slightly to block out the sun's glare. Regardless of how busy she was she never stopped smiling and even took some time to recommend places to see and the best times to return to Madrid. It is people like her to turn good hotels into great ones. Intercontinental Madrid has the best hotel, best staff and i definitely would recommend.

We stayed at the club level and the experience was phenomenal. Breakfast was delicious. The drinks kept flowing and the staff was delightful. The rooms were comfortable and the location allowed for a very quiet and restful night.

Stayed her for one night while on business. Grand building which is steeped in history. Rooms could do with an upgrade in terms of decor but certainly have all the amenities needed. I was upgraded upon arrival to a premium room with terrace, which was much appreciated. AC was incredibly noisy though, had to turn it off in order to sleep. My one key criticism was the service at breakfast - I didn't find it to be particularly warm, coffee / tea never proactively topped up unless you chase them (multiple times). Very close to airport which was a plus.

Had a short stay in Madrid while visiting Spain. The hotel itself was in a good location and our suite was large and comfortable. But what really stood out was the service. The staff in the club lounge were exceptional (Anabel and Dejanira) and made the stay. - and breakfast- a wonderful experience. The doormen were very helpful with travel and restaurant tips and the concierge was on top of the game and our travel arrangements. Absolutely no issues

We were here as part of a tour group. Its in a hopeless position for a tourist as its so far from anything worth seeing here and there are very few cafes or restaurants anywhere near it. The restaurant is ridiculously expensive for breakfast (38 EU) if you were paying for it (we weren't) and anything cooked on the buffet was usually luke warm. The restaurant for dinner was also expensive and the meals were served with not much else. i.e. I had fish and it was served with 4 sticks of asparagus and nothing else. Hopeless pillows on the beds - no support from them at all. Pleasant staff, but thats the only good thing I can say about the hotel