InterContinental Madrid by IHG

Great customer service Immaculate rooms

We found everyone friendly and very efficient. The food is excellent and rooms clean and beautiful.

It is spacious, cozy, classic, well located.

Nothing to report

My new wife and I are traveling for our honeymoon. He started with a 15 day transatlantic cruise, then proceeded to Barcelona for a few days before coming to Madrid. About a week before we arrived I got a very nice email asking about our preferences and if there is anything else about our trip that was special. I shared information about our honeymoon in the communication was just excellent. The moment we pulled up in our cab filled with luggage we were treated like royalty. Couldn’t have to do a thing except go to the front desk and check in. I got an upgrade through my status and then I also was able to negotiate another upgrade on top of that to make it an even nicer room for us. This hotel has classic elegance and fulfills expectations for the intercontinental brand. What’s more when we arrived at our room there was a bottle of cava, and we literally had tears in our eyes, looking at the beautiful cake they had for us that included a wedding picture of us on it! All courtesy of Ana Ortega who is the front office manager. I have traveled extensively for over 40 years professionally and personally, and I would put the pre-arrival and arrival experience against anything I’ve ever experienced in my entire travel life

One thing that keeps me going back to the IHG group of hotels is the service which I really appreciate. The Intercontinental Madrid is no different. From start till end, no request is too tricky, and the team is going out of their way to support you in having a great stay, never too intrusive but always there when you need them. The location is in a lovely neighbourhood with a nice local upscale vibe, and it's a short 2-3min walk to the metro which gets you everywhere in the city. A definite recommend!

Very old Not worth the money

Obsolete - breakfast way too expensive to what it gives

very friendly doorman

Wonderful hotel, all the staff are amazing. Jose Luis was such a delightful server for our breakfast, what a fabulous way to start our day in Madrid!

Amazing breakfast and service. Our waiter was Jose Louis Villa. What a first class person with service to follow. Thank you

My wife and I spent five days in Madrid in mid-April 2026, staying at the InterContinental Hotel. Its location is simply ideal: a lovely neighborhood right in the city center — far enough removed from the tourist crowds, yet just a few minutes' walk from a metro station that offers quick and easy access to Madrid's main attractions. The building is in excellent condition; both its exterior and interiors are simply magnificent. We felt right at home from the very moment we stepped out of our taxi: the entire staff here is incredibly friendly and always ready to assist. We received a particularly warm welcome from the front desk team — Manager Ana and receptionists Angelina and Ouma. As IHG Platinum members, we received a complimentary room upgrade. Throughout our entire stay, Ana and Angelina went above and beyond to ensure our utmost comfort. Our room was clean and cozy. As previously noted, the entire staff — from porters and valets to receptionists, concierges, housekeepers, and servers — was highly attentive; however, in addition to Ana and Angelina, we would like to give a special mention to the Club Lounge staff — Deyanira Rojas, José Antonio Romero, and José Luis Villa — who provided us with an exceptional level of service. We are deeply grateful to the entire hotel staff for these five wonderful days and highly recommend this hotel to anyone planning a visit to Madrid.