InterContinental Mark Hopkins San Francisco by IHG

Really tired hotel with no soul. No bell/ doorman to greet, 1 FD clerk on, so had to wait to check in. No answer when I tried 3 extensions to have my car brought around. Room was just ok, no slippers, mini bar locked, no water offered. Bathroom sink mixing valve do not work and water was scalding hot. I own luxury hotels and the once famous Mark Hopkins is in decline…the owners or GM need to wake up.

Really tired hotel with no soul. No bell/ doorman to greet, 1 FD clerk on, so had to wait to check in. No answer when I tried 3 extensions to have my car brought around. Room was just ok, no slippers, mini bar locked, no water offered. Bathroom sink mixing valve do not work and water was scalding hot. I own luxury hotels and the once famous Mark Hopkins is in decline…the owners or GM need to wake up.

Duży, zabytkowy hotel z historią. Piękny widok na całe miasto z baru znajdującego się na dachu hotelu. Pokój przestronny, komfortowy, choć z pewnością przydałby się remont.... Bardzo dobra lokalizacja, przystanki Cable Car tuż obok. Hotel znajduje się na szczycie wzgórza, więc nastawiając się na spacery trzeba liczyć się ze sporą zadyszką, zresztą jak w całym San Francisco .Polecam!!!

Nic.

I was excited to check this hotel out but ended up disappointed. From my understanding his hotel just turned 100 years... and it shows. Property is extremally dated. I did enjoy the location but that was about it.

Was very elegant , all you could expect from a nice hotel … pretty bar

No pool

For the money, this hotel was really disappointing. First the positives: location was great, and the breakfast was pretty good, too. The pictures they have of the lobby as looking classical are false. The lobby looked tired. Nothing seemed to fit. It was not elegant and time honored as portrayed on their website. We had a checkin of 3:00 pm but by 3:30 our room still was not ready. The person at the counter offered a different room with a view on the 15th floor. Sounded good. The room we got as "an upgrade" was grotty. Marks on the walls, chipped and peeling paint, woodwork with fillers and an outdated bathroom.(bathtub/whower combo with a shower curtain).The bed was also really uncomfortable, but the pillows weren't bad. They offered no in room coffee, tea or water and there was a locked "honor bar" with no access and no refrigerator. When I called down, the woman said they didn't want people breaking their glasses and then offered to send up some glasses for us. They couldn't provide plastic cups for those not trusted with glassware? I'm sorry...no. I was also really disappointed in The Top of the Mark. Again, grotty and tired. I had been before when it was elegant and time honored. It was sad to see it had gone downhill. I would not stay here again for the money spent.

I am in San Francisco for work for two weeks. We started staying at the Intercontinental Mark Hopkins, but ended up switching to the Intercontinental San Francisco. The customer service at Intercontinental Mark Hopkins was horrible, the employees were not friendly nor helpful. The food was overpriced (but, everything in San Francisco is overpriced) and not good. The accommodations were better than I thought considering the age of the hotel. The location was decent too. But I still can’t get over just how unhelpful and condescending the staff is. One example, I left a message for the concierge regarding a package delivery and still have not received a return call.

Excellent dog park across the street. Cable car ran right to property. We saw a show at the Masonic which was walking distance. First time in Nob Hill was great.

The Mark is a classic - it's an excellent hotel. Kind of unfair to compare it to the Fairmont, but I think it's a better value.