Hilton Kansas City Airport

Patricia, the barista at Starbucks really helped start my day off right. So friendly, so personable!

I haven’t stayed at this Hilton in years. I had an unexpected stop & had the pleasure of going back after so many years. Kathy came to pick me up & I couldn’t believe she still worked there. We met in the early 90’s when my previous airline had layover. She is still a light that can brighten anyone’s day! Made my day to see her beautiful face! Everyone I encountered, still provided excellent customer service. They turn a bad day into a great one!

Everyone is very friendly and welcoming. The hotel is clean and comfortable.

We had a hotel at Hampton inn but came to Hilton because of the light outage at Hampton inn. We wanted to get food at Hilton but Mimi A was very helpful. Even because of the outage she managed to get us food so we very appreciative. And she still had a smile on her face even with the frustration of the situation.

Kathy was so helpful in finding a place for dinner.

Nice hotel even though it's age. One of the amenities I enjoy while staying at this hotel is the access to Starbucks Coffee bar. Patricia and Mira are awesome barista's. Always great service from them. However, starting before the new year they no longer have access to printed receipts I need theses when filing expense reports for work. Having to hand right receipts is not very professional nor something I would expect from a high quality brand like Hilton! I have also noticed a decrease in available backed and breakfast goods while shopping this Coffee bar. These issues are frustrating at least since I could book the Marriott Airport for the same rate and get a full service Starbucks. Please correct these issues.

We had an amazing stay! My kids absolutely loved the indoor/outdoor pool. Patricia at the coffee stop was the best part of our stay though! She was so friendly and invited my daughter to be a part of the drink making process. She went above and beyond to make sure my kids had what they needed and more. She truly was the best part of our stay!

Kathy is awesome. She made our day so much brighter. Kind and caring my son thinks she’s amazing. Would definitely recommend this location

I had the honor of chatting with Patricia every morning getting my coffee from the Starbucks, she did a great job and was a very nice lady. The only downfall was her computer was down and apparently had been for a while so I could never get a copy of my receipt to be able to write off for my business expenses. The menu is very small as well and she had slim choices with food options that would run out very quickly.

Mitali at the front desk is absolutely amazing—always welcoming, professional, and incredibly helpful. She consistently goes above and beyond to ensure everything runs smoothly and that everyone feels taken care of.