Holiday Inn Express Hotel & Suites DFW Airport South by IHG

The property was very nice. However, we arrived shortly before midnight from a missed flight. Tired and beleaguered, we went to our room, which by the way was great. The problem we had was when we called down for a wake up call for 6am. It was the old school system whereby you called a live person at front desk to initiate the wake up call. So we were sleeping away when all of a sudden we received a phone call at 1:20am from a man at the front desk just calling because they had a glitch in their system and wanted to ensure what was the wake up call time. This is problematic because we never did get the call. Just know before you go that you would safe to not be reliant if you have to catch an early flight.

Scheduling shuttle service was very poor, never got a ride to hotel and to pay a uber to get dropped off

It was clean and quiet, and within walking distance to Red Lobster. The breakfast buffet had a great selection of items. The shuttle to the airport was great and the driver was very friendly and helpful.

Quick check in even at 8PM CST. Room was ready and on point. The only annoying thing was having to close the bathroom door everytime I needed to use the sink. I was disappointed that I needed to be at the airport at 5:45 AM CST and could not use the shuttle. Fortunately my husband was able to take me.

All good.

Close to DFW with shuttle pick-up/drop-off.

Very hospitable!

Excellent stay- very very clean and very friendly staff

Location to venue and Airport

I have never encountered lazier, rude, unhelpful staff in the field of hospitality. When requesting a pickup at the airport for my elderly parents, I was told it would be 15 minutes. Over an hour later, my poor parents were still standing at the airport, exhausted. When following up with the hotel staff a third time, they claimed they had told the driver several times but got defensive that they had many guests to pick up. (I was in the lobby for that hour waiting for them, I did not see any guests arriving from the pickup during this time). My elderly father had tried to obtain an Uber separately after such a long wait, but his International phone was not able to connect, he had no choice. When the driver finally did show up 1 1/2 hours later, the driver confirmed he had NEVER heard from the hotel manager until only a few minutes before. When I asked the front desk staff where the best place to exchange money nearby or nearest bank, I was rudely told "Go Google It". The hotel website FAQs clearly stated that breakfast was served from 6 AM. As I had to be at the airport by 7 AM, I was very disappointed to find this was not true. When I inquired with the hotel manager, he got hostile and demanded proof of the website. Two of the factors leading to my choice in choosing this IHG property or IHG at all were the breakfast and airport transfer. This hotel failed at both. I would never stay here again. I hesitate to choose an IHG again.