Gran Hotel Costa Rica, Curio Collection By Hilton

Room was good. Big, clean, comfortable.

Only breakfast option was full buffet. We are light morning eaters: Fruit and toast or pastry for example would be a welcome option.

Nous avons été facturés des frais additionnels sans qu’il nous soit possible d’en obtenir l’explication. Nous nous sommes présentés à la réception, où l’on nous a indiqué que nous serions remboursés dans un délai de 5 jours. À ce jour, aucun remboursement n’a été effectué. Nous avons également écrit à l’hôtel, mais n’avons reçu aucune réponse et remboursement.

Schönes Hotel an perfekter Lage. Saubere und komfortable Zimmer. Das Personal beim Empfang war sehr freundlich und hilfsbereit. Das Frühstück war reichhaltig und sehr gut.

Leider hat sich das Personal beim Frühstück vor allem auf ihr Smartphone fokussiert und dementsprechend war der Service alles andere als aufmerksam und freundlich.

This is a beautifully restored hotel with old world charm. The room was impeccably clean. We will stay here again.

The hotel is beautiful from the moment you arrive. The details and staff are top notch and being a Hilton property makes it even better. The restaurants were great and a wonderful house keeping team.

I do not normally write reviews, however the service level of one of the employees at the Gran Hotel Costa Rica was so far and above what I am use to recieving that I wanted to call out in particular his dedication. Beyond all of the regular services that you would expect from a Front Desk, he was able to get me reservations all around San José. Constantly keeping track of the various options, and what times might be available that would meet my schedule. Daniel Vargas is a superior employee and The Gran Hotel is lucky to have him.

view from restaurant, location

Appalling night reception on 1/3/26(JASON I think was his name). Rang me as I was packing for early start next day. Said I hadn't paid must come up and pay. I went, said Booking.com guaranteed. He said no, he'd need to take from credit card NOW! I said no because card I'd given for incidentals was different from Booking.com one and didn't want to pay twice. He said he had to take money. I said I'd never had trouble with Booking.com before and asked to speak to manager. He said "I am the Manager" ! He was a young very boy! I went back to room, checked who Manager was and went back and told him who the real manager was. He looked very embarrassment. I went to his colleague - Daniel - who smoothed out the situation and explained they hadn't taken the money from my Booking.com card. I said that was unusual and told him to do so. I HAVE NEVER EXPERIENCED SUCH RUDENESS FROM A HOTEL RECEPTIONIST BEFORE. They really need to be better trained. As I say Daniel helped me after that. Another complaint was that as I was leaving early and had paid for breakfast I asked for a 'breakfast box'. They wrote down my name/room etc and said would be ready at 6 am. I checked before bed and they assured me it would be ready. I went up next day at 6.10 - no box; they told me to go to restaurant and make one up. I had bad experience at HIlton 10 years ago and have stayed at Marriott or Radisson ever since.