Marriott Springfield Downtown

The room were very comfortable, the bed and bedding are incredibly soft and comfortable. The black out shades made sleeping in easier

You need better signage outside for the parking garage, just says public parking. It is not clearly marked and should say "Enter here for Marriott Parking". Also, on level C there is no clear indication as to where the entrance into the Marriott is located. Should have a big sign and arrow pointing to the entrance, that says "ENTRANCE TO MARRIOTT" . Many people coming in had the same problem as we did. Where it says Marriott Conference Center, put a sign there also as well pointing in the direction of the entrance, as well as one hanging from overhead.

Awful customer service. Beds were awful. Front desk were no help when ask of any recommendations for breakfast they said nothing was open on a Saturday.

Room was spacious, clean and comfortable. The location is terrific to all the key sites downtown. Check-in staffer who also served as the breakfast hostess was superb! The bar made excellent drinks. Love the connection to the mall.

Great and friendly staff, very accommodating!

Nothing

There were large Roaches and hole in the bathroom i stuffed with tissue. The room didn't seem as updated and clean as photos. Staff was not accommodating to my concerns.

The room was ok and neat. My children enjoyed every bit of our stay. I had to extend our stay in Marriot Springfield because my children were very comfortable and felt at home. The reception team, room cleaners and chef were amazing. I love the ambience and the caliber of guests who also put up in Marriot Springfield.

I noticed I paid for double bed room with breakfast but on check-in I realized that breakfast wasn't included. A lot of back and forth before this was resolved. Breakfast was good but no much variety. I also noticed buffet (breakfast) wasn't daily. I had a lot of reservations for this comparing with other hotels I had that had to offer breakfast. Notwithstanding, Chef Travis made our breakfast more memorable with delicious scrambled eggs and omelet. The children enjoyed his meal. A great Chef he is indeed!

Would recommend to family and friends

Lovely property. Service was excellent. The female bartender that was on duty that Knight was warm welcoming and made very good drinks.

Did not love Springfield. Lots of homeless people lots of poor sidewalks and roads. People were not very friendly.